Maheshwar Jhugoroo

• Serve as a liaison between client, internal business units, tax agencies, payroll partners and third party vendors to resolve tax issues.

• Update client master file and jurisdictional requirements to insure prompt and accurate tax account setup.

• Research and validate each jurisdiction, obtains valid account numbers, tax rates, and/or deposit frequencies and maintains customer satisfaction.

• Initiate proactive problem resolution via technical and creative problem solving.

• Provide customers with agency requirements such as Registration and Power of Attorney Forms for completion.

• Keeps current on jurisdictional changes, tax filing procedures and have an understanding of payroll ledgers, periodic, quarterly and annual liabilities.

• Ensure requests are processed in a timely manner to reduce penalty and interest exposure

• Prioritizes workload and records all activity and customer communications through a workflow tracking system to ensure all work and timeframes are met.

• Greeting customers, helping them find items, providing product information, and offering styling advice to meet their needs and preferences.
• Informing customers about sales, discounts, loyalty programs, and cross-selling to drive sales.
• Maintaining the sales floor's appearance, restocking shelves, arranging displays, and ensuring merchandising standards are met.
• Accurately operating the point-of-sale(POS) system, processing payments, and managing returns and exchanges efficiently.