Yashveer Shiblall

The Residence Mauritius

07.2023 - 06.2025

Provided daily IT support to hotel staff across multiple departments, resolving hardware, software, and networking issues.
Monitored and maintained CCTV systems (Hikvision NVR), ensuring security and smooth recording operations.
Supported POS (Point of Sale) and property management systems to minimize downtime.
Maintained IT inventory and assisted in system upgrades.
Provided daily support to clients in house.
Supported onboarding of new employees by setting up workstations and accounts promptly.
Assisted in training staff on software applications, increasing overall team productivity.
Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
Installed and configured software and hardware.
Assisted in upgrading of Core switch
Assisted in upgrading of Distribution switch (3 to be exact)
Assisted adding 30 CCTV camera to existing 132 camera to the hotel infrastructure.
Assisted network engineer in reconfiguring all telephone in hotel due to migration of access point from one server to another.
weekly planned and unplanned windows server updates for smooth operation of user.