Yovani Rudhun
Rose Belle,
Summary
Experienced and results-oriented professional with over 15 years of expertise in operations management, customer relationship management, financial services management, and consulting management. Dynamic and multi-tasking individual who thrives in fast-paced environments, consistently delivering exceptional outcomes. Proven track record of successfully leading teams, optimizing operational processes, and driving business growth.
Overview
18
18
years of professional experience
Work History
Services Manager
Dayforce (Mauritius) Ltd
01.2022 - Current
- Manage a project portfolio to ensure quality on-time and on-budget implementations using a mix of global resources
- Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solutions
- Ensure adherence to highest quality standards in project delivery by consistently utilizing Dayforce HCM tools, techniques and methodologies
- Manage executive level customer relationships and provide team oversight through Dayforce implementations
- Actively engage as Project Sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
- Responsible for project staffing and resource management on a broad range of implementation engagement
- Build team expertise and confidence in project delivery work through real-time feedback, coaching and effective training plans
Customer Service Manager
Blueconnect Ltd (Rogers Aviation Group)
06.2017 - 12.2021
- Responsible for managing service level agreements with Air France
- Manage and lead operations to deliver to clients
- Publish monthly performance reports to all stakeholders
- Act as a facilitator for the implementation of new projects
Quality Auditor
Etihad Airways GBSS
02.2016 - 03.2017
- Perform quality checks on accounts payable and receivable according to Quality Management Framework of the company
- Manage and lead operations to achieve high standards and KPI targets
- Conduct weekly interface meetings with Operations and Training department to identify further training needs
Operations Team Leader
Maureva Ltd
08.2010 - 11.2015
- Monitor accounts payable and receivable
- Produce financial reports to senior managers
- Generate statistical reports as per customer's requirements
- Manage and lead operations to achieve high standards and KPI targets
Customer Service Assistant
Air Mauritius Ltd
06.2007 - 02.2010
- Check-in and boarding of passengers
- Manning of MK VIP and State Lounges
- Handling customers queries and complaints
Education
Professional Course - Project Management
ProThoughts Solutions
Arsenal, Mauritius06-2025
Professional Course - Management
Talents
Quatre Bornes, Mauritius03.2015
Bachelor of Science - Management
University of Mauritius
Reduit, Mauritius05.2006
IATA/UFTAA Consultant Course - Airlines
IATA Training & Development Institute
Montreal09.2005
IATA/UFTAA Foundation Course - Airlines
IATA Training & Development Institute
Montreal09.2003
Skills
- MS office
- Communication
- Strategic thinking
- Decision making
- Problem-solving
- Work planning and prioritization
- Independent work
- New employee hiring
- Deadline driven
- Team collaboration and leadership
- Staff training and development
- Coaching and mentoring
- Operational efficiency
- Quality assurance
Personal Information
- Date of Birth: 05/01/83
- Nationality: Mauritian
- Marital Status: Single
Hobbies and Interests
- Travel
- Sports
- Reading
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Services Manager
Dayforce (Mauritius) Ltd
01.2022 - Current
Customer Service Manager
Blueconnect Ltd (Rogers Aviation Group)
06.2017 - 12.2021
Quality Auditor
Etihad Airways GBSS
02.2016 - 03.2017
Operations Team Leader
Maureva Ltd
08.2010 - 11.2015
Customer Service Assistant
Air Mauritius Ltd
06.2007 - 02.2010
Professional Course - Project Management
ProThoughts Solutions
Professional Course - Management
Talents
Bachelor of Science - Management
University of Mauritius
IATA/UFTAA Consultant Course - Airlines
IATA Training & Development Institute
IATA/UFTAA Foundation Course - Airlines
IATA Training & Development Institute
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