M Emilie Elodie St Mart
La Brasserie Forest-Side
Summary
Dynamic customer service professional with proven success at Cim Financial Services Ltd, excelling in sales strategies and payment processing. Expert in building customer relationships and delivering effective communication, consistently surpassing sales goals through innovative marketing techniques. Adept at identifying customer needs and providing tailored solutions to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cim Financial Services Ltd
Curepipe
04.2022 - Current
- Collected deposits or payments and arranged for billing.
- Provided accurate information about products and services to customers.
- Surpassed sales goals through implementation of successful marketing strategies.
Outbound Call Center Agent
Digital Data Solutions
Ebene
10.2021 - 01.2022
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Adhered to company policies and procedures for handling outbound calls.
- Provided timely, courteous, and knowledgeable responses to information requests.
Salesperson
Liquid Shop
Curepipe
03.2021 - 09.2021
- Reset store displays for special events and seasonal merchandise changes.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Education
Bachelor of Arts - Communication Media And Journalism
Open University of Mauritius
Reduit11-2023
Higher School Certificate
Notre Dame College
Curepipe02-2019
DELF B2
Notre Dame College
Curepipe07-2018
School Certificate
Notre Dame College
Curepipe01-2017
Skills
- Customer service
- Sales strategies
- Payment processing
- Product knowledge
- Customer relationship management
- Effective communication
Timeline
Customer Service Representative
Cim Financial Services Ltd
04.2022 - Current
Outbound Call Center Agent
Digital Data Solutions
10.2021 - 01.2022
Salesperson
Liquid Shop
03.2021 - 09.2021
Bachelor of Arts - Communication Media And Journalism
Open University of Mauritius
Higher School Certificate
Notre Dame College
DELF B2
Notre Dame College
School Certificate
Notre Dame College
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