Xavier Dominique Soucient
PHOENIX
Summary
Proven leader with a robust background at CIM FINANCIAL SERVICES LTD and TSUSHO CAPITAL (MAURITIUS) LTD, adept in strategic planning and complex problem-solving. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Achieved significant recovery targets, demonstrating exceptional decision-making and team leadership skills. Also has the opportunity to work with different countries such as France, Japan, South Africa and Kenya.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Manager
CIM FINANCIAL SERVICES LTD
10.2022 - Current
- Full knowledge of the leasing product (finance and operating leases).
- Cross-selling: Motor vehicle insurance.
- Supervise and mentor a team of 18 staff members, including 2 team leaders, fostering a collaborative and high-performance work environment.
- Build and maintain strong relationships with prominent car dealers in Mauritius, including Toyota Mauritius Ltd, CFAO Mobility Ltd, and Bamyris Motors Ltd, as well as various second-hand and reconditioned car dealers.
- Track and evaluate team performance metrics, implementing strategies to enhance productivity, and achieve leasing sales targets.
- Ensure exceptional customer service by addressing client inquiries and concerns promptly, leading to increased customer loyalty and retention.
- Motor insurance: Actively sell motor vehicle insurance products, ensuring all clients have comprehensive coverage that meets their needs.
- Collaborate with Credit Operations and underwriting teams to streamline processes, ensuring timely approvals and risk assessments for the lease agreements.
- Market Insights: Conduct market research and analysis to identify industry trends, customer preferences, and competitive landscape, providing actionable insights to inform marketing strategies.
- Marketing Participation: Collaborate with the marketing team to develop and implement promotional campaigns, enhancing product visibility, and driving sales growth.
IN-HOUSE INSURANCE MANAGER
TSUSHO CAPITAL (MAURITIUS) LTD
06.2021 - 09.2022
- Work closely with insurance companies.
- Ensure that the team receives regular training with the insurance companies.
- Proposed insurance quotes for both new and renewal policies
- Trained staff on proper procedures for handling customer inquiries about their insurance policies.
- Reviewed customer complaints regarding service issues or potential fraudulent activity.
- Monitored industry trends related to insurance products and services, providing feedback on new opportunities or threats.
- Prepared annual budget forecasts for the department's operations based on established goals and objectives.
- Maintained records of all transactions related to the purchase and sale of policies.
- Negotiated with underwriters to obtain best terms for clients' insurance needs.
- Ensured that all required documents were properly completed prior to issuance of policies.
- Created reports for senior management on the performance of the insurance portfolio.
- Analyzed existing policies and coverage levels to ensure compliance with changing regulations.
- Analyzed competitors and market trends to facilitate business growth.
Customer Service Manager
TSUSHO CAPITAL (MAURITIUS) LTD
05.2018 - 09.2022
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance reviews for team members.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
Recovery Manager
TSUSHO CAPITAL (MAURITIUS) LTD
05.2018 - 06.2021
- Team Leadership: Supervise and mentor a team of recovery officers, fostering a high-performance environment focused on achieving recovery targets and enhancing team morale.
- Develop and implement effective recovery strategies to optimize collections and minimize losses, ensuring compliance with legal and regulatory requirements.
- Performance indicators (KPIs) related to recovery efforts, analyzing data to identify areas for improvement, and implementing strategies to enhance efficiency.
- Assisting the Finance Team for allocations and provision for bad debts reporting.
- Building and analyzing the IFRS 9 reporting monthly.
- Legal Representation: Represent the organization in legal proceedings, including physical appearances at the Supreme Court of Mauritius for swearing affidavits and the validation of seizures, ensuring adherence to legal protocols.
Recovery Supervisor
TSUSHO CAPITAL (MAURITIUS) LTD
04.2017 - 05.2018
- Supervised staff in the execution of recovery plans to ensure successful outcomes.
- Evaluated existing processes and procedures related to disaster response and recovery operations in order to identify opportunities for increased efficiency.
- Developed and maintained relationships with external stakeholders to support collaborative efforts for successful recoveries.
- Provided guidance and direction to team members regarding best practices in recovery operations.
Recovery Clerk
HARDY HENRY SERVICES LTD
06.2012 - 12.2015
- Provided assistance in resolving disputes between customers and vendors over billing matters.
- Investigated discrepancies between customer accounts and invoices received from vendors or suppliers.
- Worked closely with internal departments such as sales, accounting, and legal teams to ensure timely resolution of any outstanding debts.
- Communicated with customers regarding their payment status via telephone, email, or mail correspondence.
- Assisted customers to resolve issues related to payment processing.
- Verified data entry accuracy of all recovery transactions in the system.
- Managed high-volume call lists to contact debtors and secure payments.
- Prepared and mailed out demand letters and other necessary correspondence.
Education
BSC LAW AND MANAGEMENT
OPEN UNIVERSITY
MAURITIUSSome College (No Degree) -
NEW-ETON COLLEGE
ROSE-HILL MAURITIUSSkills
- Team leadership
- Decision-making
- Customer service
- Complex Problem-solving
- Coaching and mentoring
- Strategic planning
Certification
- Basic Vehicle Finance (Sewells Group)
- Winning With Relationship Selling (Dale Carnegie)
- Analyzing Data with Power BI (FRCI)
Affiliations
- Mauritius Football Association - Referee
- Rando Trail Membership
Accomplishments
- Implementation of a new leasing system in 2018 in South Africa - FleetPro
References
References available upon request.
Timeline
Leasing Manager
CIM FINANCIAL SERVICES LTD
10.2022 - Current
IN-HOUSE INSURANCE MANAGER
TSUSHO CAPITAL (MAURITIUS) LTD
06.2021 - 09.2022
Customer Service Manager
TSUSHO CAPITAL (MAURITIUS) LTD
05.2018 - 09.2022
Recovery Manager
TSUSHO CAPITAL (MAURITIUS) LTD
05.2018 - 06.2021
Recovery Supervisor
TSUSHO CAPITAL (MAURITIUS) LTD
04.2017 - 05.2018
Recovery Clerk
HARDY HENRY SERVICES LTD
06.2012 - 12.2015
- Basic Vehicle Finance (Sewells Group)
- Winning With Relationship Selling (Dale Carnegie)
- Analyzing Data with Power BI (FRCI)
BSC LAW AND MANAGEMENT
OPEN UNIVERSITY
Some College (No Degree) -
NEW-ETON COLLEGE
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