Dilesh Veeramah
Phoenix,Mauritius
Summary
Dedicated professional with expertise in customer complaint management and product training. Proficient in computer operations and point of sale system operation, with strong skills in customer service, communication, and emotional intelligence. Adept at multi-tasking and keen observation, aiming to leverage these competencies to enhance operational efficiency.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service Assistant (Consumer Finance)
Cim Financial Services Ltd
Tribeca
2023.03 - Current
- Provide exemplary customer service and support to clients within the consumer finance sector, demonstrating a deep understanding of financial products and services offered by the company
- Handle a wide range of customer inquiries, issues, and requests related to loans, credit cards, and other financial products, ensuring prompt resolution to maintain high levels of customer satisfaction
- Educate customers on the features, terms, and conditions of various financial products, helping them make informed decisions that align with their financial goals and needs
- Collaborate closely with other departments such as credit risk, collections, and operations to escalate and resolve complex customer issues efficiently and effectively
Sales Advisor
Le Warehouse LTD
Phoenix
2022.12 - 2023.02
- Maximized sales revenue through effective up-selling and cross-selling of associated products
- Processed invoices promptly and precisely using Point Of Sale (POS) systems, minimizing customer waiting time
Education
Bachelor in Business Management (BBM) - Business Management
University of Mauritius Trust
2023.08 - 2026.08
Higher School Certificate (HSC) - Economics, Business and Accounting
Sir Abdool Raman Osman State College
2020.01 - 2022.11
School Certificate (SC) - Economics, Business Studies, Accounting & Computing
Sir Abdool Raman Osman State College
2020.01 - 2020.02
Skills
- Product Training
- Computer Proficient
- Customer Service
- Point Of Sale system operation
- Emotional Intelligence
- Communication
- Multi-tasking
Accomplishments
- Awarded Certificate of Excellence for Outstanding Performance In Business Studies - O-Level (2022)
- Awarded certificate in the Omnicane Award Inter-College Project Competition organised by the Omnicane Foundation.
- Awarded Certificate of Excellence for Outstanding Performance In Business A-Level (2022)
Affiliations
- Reading
- Watching TV
- Video games
Timeline
Bachelor in Business Management (BBM) - Business Management
University of Mauritius Trust
2023.08 - 2026.08
Customer Service Assistant (Consumer Finance)
Cim Financial Services Ltd
2023.03 - Current
Sales Advisor
Le Warehouse LTD
2022.12 - 2023.02
Higher School Certificate (HSC) - Economics, Business and Accounting
Sir Abdool Raman Osman State College
2020.01 - 2022.11
School Certificate (SC) - Economics, Business Studies, Accounting & Computing
Sir Abdool Raman Osman State College
2020.01 - 2020.02