Anuradha Bolaky
Pamplemousses,MAURITIUS
Summary
Armed with strong interpersonal skills, an eye for meticulous detail, and adaptability nurtured through Sales Advisor roles, excellence in dynamic customer service positions is within reach. Proficiency in effective communication, cultural sensitivity, and the ability to stay composed under pressure are key assets, ensuring the delivery of outstanding service in esteemed settings. With a dedication to excellence and a fervent desire to elevate customer experiences, there is a clear readiness to make a meaningful impact within a team that upholds high service standards.
Overview
3
3
years of professional experience
Work history
Customer service representative
CIM FINANCIAL SERVICES LTD (CFSL)
BEAU PLAN, MAURITIUS
08.2024 - 08.2025
- Assisted customers in making informed decisions by providing detailed product information.
- Handled high volumes of transactions during the end of month
- Balanced till at end of day, maintaining accurate records.
- Processed sales, exchange and refund transactions efficiently
- Worked closely with sales and finance departments for seamless operations regarding customer credit matters and approval
- Maintained up-to-date knowledge, resulting in effective product promotion
- Processed inbound customer calls, providing information on service or product upgrades
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Provided top-notch support for increased customer satisfaction.
Secretary
PACIFIC ELECTRONICS LTD (UTCHANAH HOME PRO)
Riviere du Rempart, Riviere du Rempart District
04.2024 - 07.2024
- Maintained confidential records, safeguarding sensitive corporate information
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets
- Organised business travel arrangements for managers
- Updated files and records with precise system navigation.
- Typed documents, updated websites and compiled information for meetings
- Mitigated risk by identifying potential issues whilst preparing reports and documents
- Managed stock of office supplies
sales advisor
Golden Curl Mauritius
Grand Baie, Mauritius
08.2023 - 10.2023
- Delivered outstanding customer experiences through attentive care and faultless service.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Completed opening and closing procedures each day.
- Handled currency payments, secured funds in the register, and prepared deposits at the end of the day.
- Scanned products quickly, memorizing codes and prices for unmarked products.
- Handled high volume calls to address customer inquiries and concerns.
- Successfully maintained clean driving licence and access to reliable transportation.
- Balanced accounts and researched outages to minimise financial discrepancies.
Insurance sales advisor
Phoenix Insurance
Centre de Flacq, Mauritius
03.2022 - 06.2022
- Communicated with customers to determine policy limits and degree of risk.
- Collaborated with insurance brokers or agents in creating packages suited to client needs.
- Guided clients on correct coverage limits based on analysis of risk factors.
- Generated an increase in new clients by proactively contacting previous quotes and lapsed accounts.
- Educated clients on risk management and assisted with mitigation and coverage strategies.
Education
Foundation Programme - The Chartered Governance Qualifying Programme
The Chartered Governance Institute Uk & Ireland
11.2023 -
GCE AS & A level -
Private Candidate
11.2022 -
School Certificate -
Private Candidate
06.2021 -
Accounting Course for Accounts Clerk - Certificate Of Attendance
Professional Skill Invest LTD
03.2023 -
Advanced Technical Training For Accounting - Certificate Of Attendance
Professional Skill Invest LTD
05.2023 -
Level 3 Diploma in Business Course -
RUSHMORE BUSINESS SCHOOL ( awarded by Pearson (UK)
03.2023 -
SOFT SKILLS COURSE -
Polytechnics Mauritius Ltd
DATA COMMUNICATION -
Knowledgeplus Computer Training Center Ltd
KEYBOARDING SKILLS -
Knowledgeplus Computer Training Center Ltd
DIPLOMA - BANKING AND FINANCE
UNIVERSITE DES MASCAREIGNES
Pamplemousses, Pamplemousses District 08.2023 - 08.2025
Skills
- Communication skills
- Client management
- Leadership
- Problem-solving
- Time management
Languages
English
Hindi
French
Accomplishments
THE DUKE OF EDINBURGH'S INTERNATIONAL AWARD, Mauritius
|THE SILVER STANDARD | 08/2019
Affiliations
- Enthusiastic about creative arts, nature adventures, and reading books. Cherishes capturing moments through photography, creating art, and embracing outdoor activities like hiking and cycling.
Timeline
Customer service representative
CIM FINANCIAL SERVICES LTD (CFSL)
08.2024 - 08.2025
Secretary
PACIFIC ELECTRONICS LTD (UTCHANAH HOME PRO)
04.2024 - 07.2024
Foundation Programme - The Chartered Governance Qualifying Programme
The Chartered Governance Institute Uk & Ireland
11.2023 -
sales advisor
Golden Curl Mauritius
08.2023 - 10.2023
DIPLOMA - BANKING AND FINANCE
UNIVERSITE DES MASCAREIGNES
08.2023 - 08.2025
Advanced Technical Training For Accounting - Certificate Of Attendance
Professional Skill Invest LTD
05.2023 -
Accounting Course for Accounts Clerk - Certificate Of Attendance
Professional Skill Invest LTD
03.2023 -
Level 3 Diploma in Business Course -
RUSHMORE BUSINESS SCHOOL ( awarded by Pearson (UK)
03.2023 -
GCE AS & A level -
Private Candidate
11.2022 -
Insurance sales advisor
Phoenix Insurance
03.2022 - 06.2022
School Certificate -
Private Candidate
06.2021 -
SOFT SKILLS COURSE -
Polytechnics Mauritius Ltd
DATA COMMUNICATION -
Knowledgeplus Computer Training Center Ltd
KEYBOARDING SKILLS -
Knowledgeplus Computer Training Center Ltd