Kurt Jonathan Motoo
Port Louis,PW
Summary
Front desk officer (August 2007 - March 2016: Absa (Mauritius) Limited)
Friendly and reliable cashier with unmatched customer service skills and a strong focus on workplace productivity. Demonstrated ability to handle cash and card transactions quickly and accurately. Excellent multi-tasking aptitude.
Customer Advisor (March 2016 - August 2018: Absa (Mauritius) Limited)
Customer Service professional dedicated to proactive communication, effective problem-solving, and personable follow-through. Utilizes company support resources, personal expertise, and critical thinking skills to independently manage concerns and escalate critical issues. Offers service-focused experience in resolving customer queries and complaints, as well as up-selling and cross-selling ABSA retail products & services for world-class customer service and sales performance.
Prestige Relationship Manager (August 2018 - Ongoing: Absa (Mauritius) Limited)
Innovative Relationship Manager delivering exemplary service to meet each client's individual needs. Exceptional knowledge in risk management.
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with many years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. Skilled professional inspired and motivated to help customers build financial independence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Prestige Relationship Manager
Absa Bank Mauritius Ltd
Rose Hill Branch
08.2018 - Current
- Portfolio management
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Delivery on sales targets
- Delivery on service excellence and customer satisfaction
- Leadership: sharing of knowledge, experience, & best practices and team performance
improvement through constructive feedback - Adherence to relevant control & compliance requirements and quality standards
ATM Cash Management
Absa Bank Mauritius Ltd
Port Louis
03.2015 - 03.2016
- Developed and implemented cash management strategies to optimize liquidity and ensure compliance with internal policies regarding ATM cash management.
- Managed and balanced ATMs, collaborating with Brinks for replenishment.
Education
London College
Port Louis, MauritiusSkills
- Sales Expertise
- Business Development
- Service Assistance
- Investment Planning
- Microsoft Office Pack
- Proficient in KYC and Due Diligence
- Proficient in sales and marketing techniques (hands-on)
- Proficient in customer service techniques (hands-on)
- Solution management
- Relationship building and management
- Customer Education and Consulting
- Client Engagement
- Effective customer communication
- Relationship Building
- Customer Service
- Customer Portfolio Management
- Financial Services
- Time Management
- Product Knowledge
- Customer Relationship Management
- Analytical Problem Solving
Accomplishments
2022: Long Service Award
2021: Brave Award Recognition
2015: Service Recognition Champion
2015: Best Cashier
Timeline
Prestige Relationship Manager
Absa Bank Mauritius Ltd
08.2018 - Current
ATM Cash Management
Absa Bank Mauritius Ltd
03.2015 - 03.2016
London College
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