Vincent Salva
Port Louis,PW
Summary
Results-driven Motor Insurance Surveyor and Loss Assessor with expertise from Sanlam Allianz in damage assessment and fraud detection. Proven track record in negotiating fair settlements and reducing loss ratios through effective communication and detailed cost estimation. Adept at analyzing complex claims to deliver optimal outcomes for clients.
Overview
11
11
years of professional experience
Work History
Motor Insurance Surveyor and Loss Assessor
Sanlam Allianz
Port Louis
10.2024 - Current
- Analyzed information gathered by investigations and reported findings and recommendations.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Analyzed and determined fault in auto accidents based on evidence and applicable laws.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Completed required investigations on referred files within established timeframes.
- Utilized claim handling software to document and manage claim files efficiently.
- Advised clients on best practices for filing a claim in order to maximize their chances of success.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Attended court hearings as an expert witness in cases involving disputed motor insurance claims.
- Conducted surveys of damaged vehicles to assess the extent of damage and costs for repair.
- Gathered information from various third parties to determine claim acceptability.
- Prepared detailed reports on investigation findings and claim status for internal use.
- Researched vehicle history, make and model to determine replacement cost value.
Business Consultant
Freelance
port louis
08.2019 - Current
- Conducted market research to identify new business opportunities.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Explored potential partnerships between companies as a way of expanding marketshare.
- Fostered relationships with key industry players to explore partnership opportunities.
- Conducted risk assessments and developed mitigation strategies to protect business interests.
- Identified key objectives to re-establish long term plans to meet goals.
- Identified needs of customers promptly and efficiently.
- Negotiated with suppliers and vendors to optimize cost structures.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Conducted surveys of customer satisfaction to identify areas of improvement.
- Identified opportunities for business growth through new products or services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Motor Insurance Surveyor and Loss Assessor
Freelance
Port Louis
08.2018 - 12.2023
- Investigated properties, classified damages and created estimates outlining repair costs.
- Completed required investigations on referred files within established timeframes.
- Advised clients on best practices for filing a claim in order to maximize their chances of success.
- Prepared detailed estimates for repairs based on inspection results and industry standards.
- Gathered and documented evidence to support court proceedings.
- Maintained accurate records of all surveys, assessments and investigations conducted by the company.
- Decreased loss ratios through fair and timely claim processing.
- Traveled to customer sites to evaluate damages to create accurate cost estimations.
Technical Coordinator
LEAL & CO ltd
port louis
01.2017 - 12.2018
- Developed technical documentation and user guides to facilitate efficient operations.
- Evaluated customer needs and designed customized solutions that meet their requirements.
- Diagnosed problems reported by customers via phone or email; provided resolutions when possible.
- Provided technical support to staff on a wide range of computer systems and applications.
- Tracked costs and expenses and assessed closely against original project budget.
- Coordinated with stakeholders to define project scope and objectives.
- Monitored system performance, identified areas for improvement and implemented changes as needed.
- Brought in additional project personnel and resources to meet demands.
- Performed troubleshooting to diagnose and resolve technical issues in a timely manner.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Collision Estimator
Axess ltd
Port Louis
01.2016 - 12.2017
- Negotiated repair costs with insurance companies.
- Maintained accurate records of all completed estimates and invoices.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Conducted studies to determine data regarding standard hour and related costs.
- Prepared estimates to use in vendor or subcontractor selection.
- Verified accuracy of parts pricing from suppliers and vendors.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Evaluated different repair methodologies to create collision estimates for damages.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Ensured that all safety protocols were followed while inspecting vehicles.
- Performed administrative tasks such as filing paperwork, preparing documents, as needed.
- Developed relationships with local body shops and other suppliers in order to secure competitive rates.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Advised customers on the best course of action based on their budget constraints.
- Calculated cost estimates for repair or replacement of vehicle parts.
- Conducted final quality control check of vehicles prior to customer delivery.
- Ordered necessary supplies and materials needed for repairs on vehicles.
- Prepared detailed reports outlining the estimated labor hours required for repairs.
- Identified needs of customers promptly and efficiently.
Motor Insurance Surveyor and Loss Assessor
Phoenix Insurance
Port Louis
01.2014 - 12.2016
- Evaluation of total loss vehicles.
- Decreased loss ratios through fair and timely claim processing.
- Calculated and authorized payment of claims within designated authority level.
- Prepared detailed estimates for repairs based on inspection results and industry standards.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Certificate of Technical Studies - Basic of Welding
ISOI Formation De Soudure
CNOI01-2020
Certificate of Technical Studies - Advance Spray Painting
Mauritius Institute of Training And Development
Port Louis12-2019
Diploma - Automotive Engineering
Vocational Training Institute
Vacoas02-2019
Diploma - Project Management
Oxford Home Study Center
OnlineDiploma - Entrepreneurship
Oxford Home Study Center
OnlineSkills
- Damage assessment
- Cost estimation
- Fraud detection
- Customer communication
- Market research
- Negotiation skills
- Damage evaluation
- Vehicle inspection
- Accident scene investigations
- Estimation techniques
- Decision-making
Languages
French
First Language
English
Proficient (C2)
C2
Creole
Upper Intermediate (B2)
B2
Affiliations
Currency trading
Basketball
Reading
Timeline
Motor Insurance Surveyor and Loss Assessor
Sanlam Allianz
10.2024 - Current
Business Consultant
Freelance
08.2019 - Current
Motor Insurance Surveyor and Loss Assessor
Freelance
08.2018 - 12.2023
Technical Coordinator
LEAL & CO ltd
01.2017 - 12.2018
Collision Estimator
Axess ltd
01.2016 - 12.2017
Motor Insurance Surveyor and Loss Assessor
Phoenix Insurance
01.2014 - 12.2016
Certificate of Technical Studies - Basic of Welding
ISOI Formation De Soudure
Certificate of Technical Studies - Advance Spray Painting
Mauritius Institute of Training And Development
Diploma - Automotive Engineering
Vocational Training Institute
Diploma - Project Management
Oxford Home Study Center
Diploma - Entrepreneurship
Oxford Home Study Center
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