Marie Karen Caitlyn Sinassamy
Albion
Summary
Knowledgeable and dedicated administrative support and customer service professional. Bilingual and articulate person aiming at maintaining utmost customer satisfaction through empathetic interactions. Solid team player with outgoing, positive demeanor, who is eager to share knowledge for the proper coaching new recruits. Willingness to take on added responsibilities to meet team goals and contribute to company success.
Overview
19
19
years of professional experience
Work History
Customer Advisor
ABSA Bank Mauritius (previously Barclays Bank)
10.2008 - Current
- Provided administrative support to a Relationship Manager with the processing of customers' instructions and follow up of files.
- Assisting customers in the absence of the Relationship Manager.
- Processing of the following applications: Account openings, Loan applications, Telegraphic transfers ,Debit/Credit cards, Cheque book requests, standing orders, etc.
- Handling & responding promptly to customer queries & complaints (face to face/written)
- Conducted daily reconciliation of the physical stock of cards and cheque books.
- Performed Cashiering duties as main cashier (Local & Foreign currency)
- Assisting Supervisor in completing monthly Health & Safety checks as per Group's Health & Safety Policy.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
Tele-sales Advisor
Barclays Bank Mauritius Ltd / ABSA Bank Mauritius
09.2007 - 10.2008
- Booking of appointments for Direct Sales Agents to conclude sales deals
- Daily submission of sales statistics.
Trainee
Mauritius Post & Cooperative Bank Ltd
12.2006 - 05.2007
- Processing of account openings & updating account information (name or address changes, etc.)
- Worked on the Banks' reactivation of dormant accounts campaign - Booking of appointments & completion and processing of customer applications
- Provided efficient administrative support by handling telephone calls, requesting quotations, filing, drafting of tender letters and performance of any other assigned administrative duty.
Hostess
State Bank of Mauritius Ltd
11.2004 - 12.2004
- Promotion of newly launched service to customers
- Assisting and educating customers in the proper utilization of the new service.
Education
Cambridge Higher School Certificate -
Loreto College Quatre Bornes
11.2006
Cambridge School Certificate -
Loreto College Quatre Bornes
11.2004
Certificat de Mérite en langue Française -
Alliance Française
1999
Skills
- Administrative and Office Support
- Excellent communication skills
- Person centered & helpful
- Meticulous
- Good team worker - Cooperative and flexible
- Reliable and trustworthy
- Employee Coaching
- Money Handling Abilities
Languages
French
Native language
Fluent in English and French
Proficient
C2
Age
35 years
Marital Status
Single
Activities
- Sports - Walking, Hiking
- Reading, Music, Cinema
References
- Mrs. Marie Noelle Candasamy, Manager - MauBank Ltd, Ebene, 52524162
- Mr Vicky Goomanee, Manager - ABSA Bank Mauritius Ltd, Ebene, 52547872
Timeline
Customer Advisor
ABSA Bank Mauritius (previously Barclays Bank)
10.2008 - Current
Tele-sales Advisor
Barclays Bank Mauritius Ltd / ABSA Bank Mauritius
09.2007 - 10.2008
Trainee
Mauritius Post & Cooperative Bank Ltd
12.2006 - 05.2007
Hostess
State Bank of Mauritius Ltd
11.2004 - 12.2004
Cambridge Higher School Certificate -
Loreto College Quatre Bornes
Cambridge School Certificate -
Loreto College Quatre Bornes
Certificat de Mérite en langue Française -
Alliance Française
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