Anisha Seeboruth
Rivière du Rempart
Overview
15
15
years of professional experience
Work History
Front Office Supervisor
Mauricia Beachcomber
08.2010 - Current
- Company Overview: New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
- Interpreted management directives to define and document administrative staff processes
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Established and updated work schedules to account for changing staff levels and expected workloads
- Trained team members and new hotel services and products
- Assisted staff with troubleshooting and resolution of software (HMS) and hardware issues to minimize downtime
- Provided backup to front desk, stepping in to assist with various tasks whenever employee was absent or at lunch
- Organized documents for company communication, travel vouchers and payment services
- Maintained accurate, current and compliant financial records by monitoring and addressing variances
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
- Codified office structures and processes to promote teamwork and performance
- Monitored front areas so that any questions could be responded to quickly and effectively
- Dispersed petty cash to employees and collected and managed receipts
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
Assistant Front Office Manager
Mauricia Beachcomber
09.2022 - 04.2023
- Company Overview: New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
- New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
Front Office Assistant
Mauricia Beachcomber
11.2011 - 06.2013
- Company Overview: New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages
- Maintained transaction security by verifying payment cards against identification
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Directed phone inquiries, answered customer questions and scheduled appointments
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team
- Followed detailed directions from management to complete daily paperwork and computer data entry
- New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
Front Office Trainee
Mauricia Beachcomber
08.2010 - 08.2011
- Company Overview: New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters to appropriate staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they depleted
- Provided clerical support to company employees by copying, faxing and filing documents
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- New Mauritius Hotels LTD
- Website: https://www.beachcomber-hotels.com/en/hotel/mauricia-beachcomber
Timeline
Assistant Front Office Manager
Mauricia Beachcomber
09.2022 - 04.2023
Front Office Assistant
Mauricia Beachcomber
11.2011 - 06.2013
Front Office Supervisor
Mauricia Beachcomber
08.2010 - Current
Front Office Trainee
Mauricia Beachcomber
08.2010 - 08.2011
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