Mary Joyce Tatiana Boodhoo
Quinze Cantons, Vacoas
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
1
1
year of professional experience
Work History
Front Office Assistant
Mauricia Beachcomber - New Mauritius Hotels Ltd.
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Developed and implemented office policies to enhance efficiency in operations.
Receptionist
Five Elements Spa
10.2022 - 02.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected cash and credit card payments, processed transactions and updated relevant records.
Education
School Certificate Cambridge
Loretto College of Quatre Bornes
Bernardin De St Pierre Ave, Quatre Bornes01.2021
CPE Exams -
Notre Dame De La Visitation RCA School
Visitation, Vacoas 12.2014
Skills
- Hospitality Services
- Administrative Skills
- Listening Skills
- Attention to detail
- Telephone etiquette
- Professional and Mature
Languages
Mauritian Creole
Native language
French
Proficient
C2
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Front Office Assistant
Mauricia Beachcomber - New Mauritius Hotels Ltd.
04.2023 - Current
Receptionist
Five Elements Spa
10.2022 - 02.2023
School Certificate Cambridge
Loretto College of Quatre Bornes
CPE Exams -
Notre Dame De La Visitation RCA School
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