Arvin Bundhoo
Rivière Du Rempart
Summary
Results-driven Network Engineer with 2 years of experience in managing and troubleshoot complex network infrastructures. Skilled in configuring routers, switches and wireless systems to ensure optimal performance, security, and scalability. Proficient in network monitoring, and leveraging tools like GN3 and Packet Tracer.Strong knowledge of protocols such as TCP/IP, BGP, and VLANs, with a proven ability to manage enterprise-level networks. Adept at collaborating with cross-functional teams to deliver robust networking solutions and achieve organizational goals. Certified in CCNP.
Overview
8
8
years of professional experience
Work History
Network Service Desk Specialist
Orange Business
09.2022 - Current
- Understanding of how to install and configure network equipment
- Ability to communicate with people with various levels of technical knowledge
- Diagnostic and problem-solving skills to troubleshoot problems and find solutions
- Critical thinking skills to solve complex problems
- Familiar with network structures such as Local Ethernet, C2E, BIE, Business Ethernet, IP ADSL, SDSL and so on
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Solution Support Specialist
Orange Business Services Ltd
04.2020 - 04.2021
- Engineers monitor large computer networks and servers for problems from a central location
- Analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution
- Utilizing troubleshooting mechanisms and escalation processes
- Providing assistance in ticket management and reporting tasks
- Administering service requests and official communication processes
Service Desk Specialist
Orange Business Services
03.2019 - 04.2020
- Provide hardware and software problem resolution for end users
- Load special software and drivers and map drives as needed
- Clearly communicate technical solutions in a user-friendly, professional manner
- Installing, troubleshooting all VPN issues with remote assist
- Update support tickets via Service Now ticketing system
- Treat tickets in a timely manner
- Follow company's ethics accordingly
Customer Service Assistant
Emtel Ltd
03.2017 - 08.2018
- Handle customer complaints, investigate and provide adequate solutions
- Process customers applications and requests & managed customer's database accounts
- Follow up on customers queries and provide feedback in less 24 hours
- Train temporary staffs to give high level of customer service
- Stock management & raise requisitions when needed
- Communicate and coordinate with other departments regarding unsolved technical issues
- Cashier Reconciliation
- Liaise between different showrooms and customer operations / billing department
Education
Cisco Certified Specialist - Enterprise Core - Computer Networking
Athena Business School
10-2024
Bsc (Hons) - Management with Marketing
University of Technology
11.2016
Introduction to IT - Operating System - Linux, Mac & Windows, Office Tools - Word, Excel & PowerPoint, Basics of PC Maintenance & Networking, Introduction to E Commerce, Introduction to Blog & Cloud Concept, Social Networking
RRJ Learning Centre
04.2013
Higher School Certificate - Accounting, Economics, Business Studies
Ramsoondur Prayag State Secondary School
11.2012
School Certificate - undefined
Ramsoondur Prayag State Secondary School
11.2010
Skills
- Quick learner
- Highly organized
- Self-motivation
- Ability to take initiative
- Strong customer service skills
- Ability to work well under pressure
- Punctuality
- Time-keeping
- Good organisation
- Attention to details
- Problem solving skills
- Excellent telephone manner
- Written communication skills
- Verbal communication skills
- Security awareness
- Network troubleshooting
Milestones
- 01/2022, Been able to cope with networking environment even though I learned a completely different domain
- 06/2020 - 07/2021, Exceeded twice in performance appraisal
- 04/2018 - 08/2018, Shop Manager at Emtel Riverside Showroom
- 04/2018, Worked with a panel of shop managers, attended monthly Showroom Meeting
- 08/2017 & 01/2018, Strove to win Best Showroom Award by achieving all key showroom objectives
- 11/2017, Participated in Showroom Team Building - to create strong and positive team spirit
- 10/2017, Participated in Emtel Workshop held at Talents Center to cultivate values of company ( Vision, Passion, Integrity, Openness and Responsibility)
- 08/2016, Dissertation on Social Networking
- 08/2013 - 11/2016, Class Representative at UTM
Hobbies and Interests
- Social Activities
- Socializing with friends and family
- Hiking
- Fishing
- Swimming
- Watching TV (BBC Clicks, News and documentaries)
- Playing football twice a week
- Computing
Timeline
Network Service Desk Specialist
Orange Business
09.2022 - Current
Solution Support Specialist
Orange Business Services Ltd
04.2020 - 04.2021
Service Desk Specialist
Orange Business Services
03.2019 - 04.2020
Customer Service Assistant
Emtel Ltd
03.2017 - 08.2018
Bsc (Hons) - Management with Marketing
University of Technology
Introduction to IT - Operating System - Linux, Mac & Windows, Office Tools - Word, Excel & PowerPoint, Basics of PC Maintenance & Networking, Introduction to E Commerce, Introduction to Blog & Cloud Concept, Social Networking
RRJ Learning Centre
Higher School Certificate - Accounting, Economics, Business Studies
Ramsoondur Prayag State Secondary School
School Certificate - undefined
Ramsoondur Prayag State Secondary School
Cisco Certified Specialist - Enterprise Core - Computer Networking
Athena Business School
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