Vikesh Boyjonauth

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

Start date: 09-05-2020 until 18-05-2020 (COVID-19)

(Short term transfer)

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm Welcoming the guests/greet & smile. Always be professional and courteous manner at all times. This applies to physical and verbal interactions with guests or our fellow shipboard employees and/or in the presence of the guest contact and crew areas. To always use English as our official language in all means of communication. Greets all guests immediately, 6 feats away immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively.

2. Always “Looking the Part” as the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to “Own the Problem” the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding resolution. Also, to focus on providing 1st contact resolution within 30 mins whenever possible and offer goodwill gesture or service recovery after the issue is resolved completely.

3. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service, in accordance to Guest Service Vision and Mission Statement. Taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining knowledge of all guest ratings and comments assists in maintaining a culture throughout the Guest Services team for owning issues and resolving to the full.

4. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up – to – date information to answer questions and handle any special requests.

5. Provides cash, credit card and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash credit, selling and printing Explorations! Tickets and closing of guest accounts.

6. Provides all services of the Guest Services desk; including, but not limited to tracing missing luggage, baby-sitting arrangement, cash services, safety deposit box service, lost and found service, printing and issuing of the guest Sea Pass cards, broadcasting ship’s announcements, activities reservation, shore excursion reservation, shows reservation, spa reservation, dining reservation, Adventure Ocean kids club assistance, updating departure manifest, providing internet “VOOM” assistance, providing Guest Chat assistance and updating Crown & Anchor Society members accounts as well as applying related coupons into their SeaPass cards.

7. Assists guests with immigration and customs procedures and forms during embarkation and disembarkation day or downlines.

8. Must practice sound and prudent business sense and high professional ethics at all times. Maintains guests’ confidence and protects organization reputation by keeping guest and company information confidential.

9. Attends meetings, training activities, weekly safety drill, to follow maritime & USPH guidelines, courses and all other work-related activities, as required.

10. Proper telephone etiquette is a key requirement. Must ensure that telephones are answered promptly using positive and clear English communication, using the guest’s name at all times where possible. Responsible for spending time manning the Telecom exchange as deemed required by the Guest Services Management.

11. Maintaining safe, secure, and healthy environment by enforcing organizational standards, procedures, and legal regulations. Effectively monitors, overseas and makes improvements to workplace safety within the division and throughout the ship.

1. Warm welcoming the guests/greet and smile. Manages all guest concerns in a considerate, professional manner by showing empathy and listening actively.

2. Responds effectively to guest’s daily questions, requests, comments or complaints. Own the guest’s experience and resolve the issue in a timely manner. Working closely with other department to solve guests’ issues or accommodate guests requests in a faster pace. Assisting guests celebrating birthday, anniversary and more.

3. Ensure accurate guests’ folio and monetary transactions, such as cash or credit card payments. Balance cash float at the end of the shift.

4. Assist guests to make dining and activities reservation.

5. Always use proper resolution steps when dealing with upset guests, such as;

· Remain calm and poised

· Use our best listening skills and let them know you are truly listening.

· Be patient

· Do not take it personally

· Actively sympathize

· Show empathy

· Apologize gracefully

· Use the guest’s name every time

· Speak softly

· Find a solution

· Own the situation and take responsibility

· Triage – to find the root cause of the issue

· Correct the issue

· Log the guest’s situation

· Ask the guest for feedback

· Follow up with the guest to confirm maximum satisfaction