Mohamad Ashad Sheik Nundloll
Bel Air Riviere Seche
Summary
Dynamic Senior Guest Services Officer with extensive experience at Royal Caribbean, excelling in guest relations and inventory management. Proven track record of enhancing guest experiences and leading training programs. Skilled in hotel management software, I effectively resolve issues while maintaining a high standard of service and confidentiality.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior Guest Services Officer
Royal Caraibean
Miami, FL
06.2021 - 08.2025
- Facilitated guest check-in and check-out processes efficiently.
- Managed inventory control for onboard supplies and amenities.
- Assisted guests with inquiries and resolved issues promptly.
- Collaborated with team members to enhance guest experiences.
- Ensured the security and confidentiality of sensitive information.
- Conducted performance evaluations and provided constructive feedback.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Led training and development programs to enhance team skills and performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Receptionist
Hotel Gorizia
Catania, IT
11.2014 - 03.2019
- Greeted guests warmly and provided check-in and check-out services.
- Managed phone calls and directed inquiries to appropriate departments.
- Assisted guests with reservations and handled inquiries about hotel amenities.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Processed payments accurately using hotel management software systems.
- Addressed guest complaints promptly and escalated issues when necessary.
- Greeted visitors and provided them with assistance.
Front Office Trainee
Ex Bougainville Hotel now Friday Attitude
Trou D’eau Douce
06.2012 - 06.2013
- Assisted guests with check-in and check-out procedures at Ex Bougainville Hotel.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Maintained cleanliness and organization of front desk area and lobby.
- Utilized hotel management software to update guest records efficiently.
- Supported administrative tasks including filing and managing reservations.
- Collaborated with team members to enhance guest experience during stays.
- Coordinated communication between departments for seamless service delivery.
- Supported front desk team members during peak hours or when needed.
- Created detailed reports regarding guest complaints or compliments.
- Solved minor customer issues and escalated major problems to supervisor.
- Greeted customers and answered inquiries in a friendly and professional manner.
- Ensured that all guest requests were handled promptly and efficiently.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Processed payments for room reservations and other transactions.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Developed knowledge of hotel facilities, services, policies, activities, and local attractions.
- Performed daily audits of cash drawers and credit card transactions.
Education
Certificate Of Completion - National Certificate
Ecole Hoteliere Sir Gaetan Duval
08.2012 - 06.2013
Camp De Masques S.S.S
Camp De Masque, MUPrimary School
Louis Dorbec R.C.A
Skills
- Guest relation
- Customer service
- Team collaboration
- Complaint resolution
- Training and development
- Effective communication
- Time management
- Professionalism
Languages
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Timeline
Senior Guest Services Officer
Royal Caraibean
06.2021 - 08.2025
Receptionist
Hotel Gorizia
11.2014 - 03.2019
Certificate Of Completion - National Certificate
Ecole Hoteliere Sir Gaetan Duval
08.2012 - 06.2013
Front Office Trainee
Ex Bougainville Hotel now Friday Attitude
06.2012 - 06.2013
Camp De Masques S.S.S
Primary School
Louis Dorbec R.C.A