Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Akshay Kumar Muckhoo

Akshay Kumar Muckhoo

Flacq ,Camp Ithier

Summary

High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Guest Services Officer

Royal Caribbean
Miami, FL
11.2016 - 07.2024
  • Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
  • Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
  • Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
  • Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ran reports detailing daily guest numbers, accounting expenses, and income.
  • Contributed to revenue growth by identifying opportunities for upselling additional services during check-in/check-out times.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
    Enforced policies and procedures to increase efficiency.
  • Ensured compliance with safety regulations by conducting routine checks of emergency equipment throughout the facility.
  • Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement.
  • Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
  • Assessed company operations for compliance with safety standards.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Receptionist

Anahita Maurtius
GRSE
01.2015 - 10.2016
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Processed payments and updated accounts to reflect balance changes.

Night Receptionist

The Residence
Belle Mare
12.2012 - 01.2015
  • Operated switchboard to answer incoming calls, transfer calls, and respond to inquiries from guests.
  • Greeted guests upon arrival and provided information about services, facilities, and available amenities.
  • Processed check-ins and check-outs for guests by verifying identification and collecting payments for guest stays.
  • Maintained an organized front desk area in accordance with company guidelines.
  • Responded quickly to customer complaints or issues that arose during the night shift.
  • Performed nightly audits of cash drawers and credit card receipts in order to maintain accurate records of financial transactions.
  • Answered questions from customers regarding local attractions or activities that might be available nearby.
  • Provided guidance and direction to other employees working the night shift as needed.
  • Updated room availability information regularly so that customers are aware of which rooms are occupied or vacant.
  • Computed bills, collected payments and made change for guests.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Verified customer credit to establish payment method for accommodations.
  • Transmitted and received messages using telephones or telephone switchboards.

Education

HSC -

New Educational College
Bel Air Riviere Seche

Skills


    Time management
    Customer service oriented
    Ability to work in a team
    Ability to multitask
    Computer skills
    Fast learner
    Good team player
    Professional Appearance
    Customer Service
    Detail Oriented
    Data Entry
    Guest accommodations
    Payment Processing
    Guest Orientation
    Emergency Response
    Basic accounting
    Problem-Solving
    Front Desk Operations
    Reliability
    Organizational Skills
    Active Listening
    Decision-Making
    Cash Handling
    Phone and Email
    Etiquette
    Self Motivation
    Invoicing and Billing
    Analytical Thinking
    Computer Literacy
    Check-in procedures
    Adaptability

  • Team Work and collaboration
  • Documenting and reporting

Languages

Creole
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Beginner
A1

Certification

  • Certify by Ecornell Getting started as New Leader
  • Certify Accelerating Leadership and Performance Leadership

Timeline

Senior Guest Services Officer

Royal Caribbean
11.2016 - 07.2024

Receptionist

Anahita Maurtius
01.2015 - 10.2016

Night Receptionist

The Residence
12.2012 - 01.2015

HSC -

New Educational College

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Akshay Kumar Muckhoo