Dynamic leader with extensive experience at Absa Bank, excelling in risk management and credit analysis. Proven track record in driving strategic credit policy modifications and enhancing collections strategies. Adept at stakeholder engagement and team leadership, successfully managing complex portfolios while maintaining high-quality standards and optimizing operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head of RBB Credit
Absa Bank (Mauritius) Ltd
02.2018 - Current
Developed and managed risk appetite delivery for Retail and SME portfolios.
Drove credit policy modifications to align with strategic business goals.
Executed Collections Strategy to refine impairment processes.
Built and monitored scorecards and credit models to enhance efficiency and outcomes.
Led credit sanctioning team in appraising large and complex cases within Wealth and SME segments.
Managed loan book growth while maintaining portfolio quality standards.
Analyzed credit data to identify risk patterns and drive product improvements.
Led a team to deliver on a retail portfolio acquisition involving portfolio due diligence review, credit provisioning estimations and successful migration
Supported establishment of revamped lending frameworks for Wealth segment and Digital product
Business Support and Corporate Recovery Manager
Absa Bank (Mauritius) Ltd
Port Louis, Mauritius
09.2016 - 02.2018
Oversaw recovery strategies for watchlist and recovery accounts across diverse sectors.
Managed restructuring of selected Business Banking and SME cases.
Directed Receivership processes for ongoing distressed cases.
Represented bank in court during seizure proceedings.
Administered adjudicated properties to maximize asset recovery.
Collaborated closely with legal team on recovery-related matters.
Engaged with administrators, receiver managers, and insolvency practitioners to facilitate case resolutions.
Portfolio Manager
Absa Bank (Mauritius) Ltd
Port Louis
04.2013 - 09.2016
Oversaw credit provisioning for retail products, ensuring compliance and operational efficiency.
Monitored credit models and scorecards to evaluate risk and performance metrics.
Administered credit approvals for outside policy/complex cases, maintaining strict adherence to guidelines.
Evaluated portfolio quality through regular reviews to identify risks and opportunities.
Collaborated with regulators to ensure transparency and address potential concerns.
Implemented policy changes to manage book growth and optimize risk appetite.
Reviewed collections strategies to influence positive impairment outcomes effectively.
Conducted ongoing assessments of credit models to enhance accuracy in decision-making.
Collections and Recoveries Manager
Absa Bank (Mauritius) Ltd
Port Louis
02.2007 - 04.2013
Directed daily operations of a 40-person team to optimize collections and recoveries.
Collaborated with credit teams to assess sectors and employers for distressed case identification.
Partnered with regional teams to implement forbearance programs during financial crises.
Managed supplier relationships for outsourced collections by reviewing and challenging performance continuously.
Senior Collections Officer
Absa Bank (Mauritius) Ltd
Port Louis
02.2006 - 02.2007
Managed collections processes for delinquent accounts to ensure timely payments.
Communicated with clients to negotiate payment plans and resolve disputes.
Collaborated with team members to enhance collection strategies and efficiency.
Provided training and support to junior staff on collection procedures and techniques.
Assisted in developing new policies and procedures relating to collections processes.
Cashier, Customer Advisor & Prestige RM
Absa Bank (Mauritius) Ltd
Port Louis
06.2003 - 02.2006
Directed recruitment and enrollment activities to enhance staffing efficiency.
Cultivated strong client relationships through personalized service and regular communication.
Facilitated onboarding for new clients, ensuring seamless completion of initial paperwork.
Collaborated with cross-functional teams to streamline services and improve client experience.
Answered customer inquiries regarding investments, providing timely and accurate information.
Drove retail product sales from a front office perspective, maximizing revenue opportunities.
Education
Master of Science - Risk Management
University of Mauritius
Mauritius
10-2011
Bachelor of Science - Management
University of Mauritius
Mauritius
07-2003
Skills
Risk management and regulatory compliance
Credit and portfolio analysis
Collections strategy and financial assessment
Business restructuring and strategic planning
Stakeholder engagement and effective communication
Data analysis and problem solving
Negotiation and team leadership
Affiliations
Loves plants and gardening
Accomplishments
Collections training in BarclayCard UK
Collections training in SA & Botswana
Attended Conformance Review in Kenyan Business
Performance rated "Very Strong" since last 7 years with an "Outstanding" performance rating in 2024
Certification
Barclays Values Award for Excellence 2016
Recognition certificate for "exceptional contribution to grow Asset Book" in 2022
Recognition certificate in the 'Best Collaboration' category for HSBC portfolio acquisition
Certificate of Recognition in appreciation to outstanding contribution, dedication and commitment for the HSBC portfolio acquisition