Mohamad Ashad Sheik Nundloll
Bel Air Flacq
Summary
Equipped with strong problem-solving abilities and great skills in customer service, willingness to learn, and excellent communication skills. Poised to contribute to team and company success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Guest Services Officer
Royal Caribbean International
Miami,USA
06.2021 - 07.2025
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
Trainee Front Office Assistant
Bougainville (Friday Attitude)
Trou Aux Douce
06.2012 - 06.2013
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
Receptionist
Hotel Gorizia
Italy
11.2014 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
Front Office NC 3 - Front Office
Sir Gaetan Duval , Ecole Hôtelière
Rose-Hill11.2013
School Certificate - Accounting And Economics
Camp De Masque State College
Camp De Masque 01.2011
Certificate - Primary CPE Certificate
Louise Dorbec RCA
Bel Air01.2006
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Team collaboration
- Risk assessment
- Problem-solving
- Multitasking Abilities
- Decision-making
- Time management
- Multitasking
- Active listening
- Data analysis
Languages
English
Advanced (C1)
French
Advanced (C1)
Italian
Advanced (C1)
Hindi
Elementary (A2)
Hobbies and Interest
I have a few hobbies that I enjoy. I love reading books, especially non-fiction ones related to history or science. I also like swimming and try to do these activities as often as possible. I think my hobby of reading has impacted my professional life the most.
Reference
Antonio Castro - Front Desk Manager - Royal Carribean International : ic_frontdeskmanager@rccl.com
Ilshad Nundloll - Front Office Manager - Tropical Attitude : ilshad2888@gmail.com
Timeline
Senior Guest Services Officer
Royal Caribbean International
06.2021 - 07.2025
Receptionist
Hotel Gorizia
11.2014 - 03.2019
Trainee Front Office Assistant
Bougainville (Friday Attitude)
06.2012 - 06.2013
Front Office NC 3 - Front Office
Sir Gaetan Duval , Ecole Hôtelière
School Certificate - Accounting And Economics
Camp De Masque State College
Certificate - Primary CPE Certificate
Louise Dorbec RCA