Mehreen Hossany Pierre
Vacoas,PW
Summary
Accomplished customer service professional with over 10 years of experience serving retail clients, small businesses, and large organizations across local and international markets. A collaborative team player with a proactive approach, adept at building strong client relationships, maintaining organizational precision, and managing multiple projects with a high degree of accuracy and confidentiality. Currently on a professional hiatus, actively exploring opportunities in remote work.
Overview
16
16
years of professional experience
Work History
Support Officer
Bank One Limited
Mauritius
01.2019 - 08.2023
- Customer Onboarding and Compliance: Gather comprehensive documents, conduct due diligence checks (AML, KYC, Sanctions, PEP, UBO), validate business legitimacy and financial standing, prepare files for RM review, finalize agreements and disclosures, and ensure ongoing compliance through continuous monitoring and updated documentation.
- Client Relationship Management: Establish and maintain regular communication with clients to understand their evolving needs, provide ongoing support, identify cross-selling opportunities, handle financial transactions, and educate clients on banking procedures, regulatory changes, and best practices.
- Operational Efficiency and Support: Contribute to corporate department's operational efficiency by implementing process improvements, participating in projects to enhance service delivery, and preparing presentations for maintaining client accounts.
Asset Officer International Banking & Global
SBM Bank (Mauritius) Ltd
Mauritius
09.2017 - 12.2018
- Support and facilitate various sales and credit processes, including preparing documentation, conducting research, inputting data, and following up on credit requests and approvals to ensure smooth operations and goal achievement.
- Maintain excellent communication and coordination with internal departments (such as Credit, Legal, Compliance, and Treasury) and external stakeholders (including clients and management companies) to ensure proper execution of transactions and provide exceptional customer service.
- Assist clients with post-disbursement activities, such as managing outward payments, trade finance products, and providing necessary loan information, while ensuring compliance with regulatory requirements and maintaining accurate records of pipelines and prospects.
SME Relationship Manager
SBM Bank (Mauritius) Ltd
Mauritius
01.2015 - 09.2017
- Expand SME client portfolio, increasing both volume and profitability, while providing tailored financial advice and maintaining strong customer relationships through regular contact and by actively listening to their needs
- Ensure high-quality customer service with close follow-up, effective coordination, and support in executing sales strategies to achieve targets and uncover growth opportunities through data analysis.
- Take full ownership of sales targets from prospect stage to disbursement
- Participated in networking events and industry conferences to maintain strong connections within the SME community.
Support Executive, Corporate Banking
Bramer Banking Corporation
Mauritius
01.2014 - 01.2015
- Facilitate customer interactions through various channels (telephone, email, fax, and face-to-face) to address their day-to-day banking needs, handle routine queries, and ensure high customer satisfaction.
- Collaborate with corporate credit division for approvals on various payments, monitor credit card transactions and dormant accounts, and ensure timely monitoring of past dues to prevent accounts from becoming non-performing.
- Support sales and management of Trade Finance products, liaise with relevant departments for customer transactions, assist with renewal of working capital facilities, analyze and evaluate credit proposals, and aid in preparing notes for new credit requests.
Support Officer, SME Banking
SBM Bank (Mauritius) Ltd
Mauritius
02.2011 - 12.2013
- Customer Interaction and Support: Track client applications until opportunities are secured, facilitate customer interactions through various channels to address banking needs, handle routine queries, and enhance customer satisfaction.
- Approval, Monitoring, and Documentation: Seek approvals for various payments from corporate credit division, confirm daily credit card transactions, activate dormant accounts, maintain signatories, monitor past dues, and follow up with Credit Services Unit to obtain and deliver security documents.
- Trade Finance and Credit Management: Initiate and manage sales of Trade Finance products, liaise with relevant departments for customer transactions, assist in developing corporate banking business, support sales target achievement, process renewals of working capital facilities, analyze credit proposals, prepare notes for new credit requests, and address queries from Corporate Credit Division.
Customer Service Officer- Retail Banking
SBM Bank (Mauritius) Ltd
Mauritius
07.2007 - 01.2013
- Customer Service and Support: Provide friendly and knowledgeable customer service over phone and via email, handle account-related queries, support internet banking users, and resolve card issues and complaints.
- Compliance and Sales: Understand and apply branch operating policies and regulatory guidelines, maintain knowledge of bank products and services, identify sales opportunities, participate in sales campaigns, and refer clients to appropriate staff.
- Issue Resolution and Reporting: Take ownership of client complaints, resolve issues within 24 hours, authenticate non-face-to-face transfer requests, and support marketing department with monthly reports and analysis.
Education
Certificated Member - Banking
Chartered Banker Institute , Scotland
Scotland, UK2015
Skills
- Client Relationship Management and Customer Service
- Regulatory Compliance and Due Diligence
- Financial Transactions and Credit Management
- Sales and Business Development
- Operational Efficiency and Process Improvement
- Technical and Product Knowledge
Languages
English
First Language
French
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Urdu
Beginner (A1)
A1
Timeline
Support Officer
Bank One Limited
01.2019 - 08.2023
Asset Officer International Banking & Global
SBM Bank (Mauritius) Ltd
09.2017 - 12.2018
SME Relationship Manager
SBM Bank (Mauritius) Ltd
01.2015 - 09.2017
Support Executive, Corporate Banking
Bramer Banking Corporation
01.2014 - 01.2015
Support Officer, SME Banking
SBM Bank (Mauritius) Ltd
02.2011 - 12.2013
Customer Service Officer- Retail Banking
SBM Bank (Mauritius) Ltd
07.2007 - 01.2013
Certificated Member - Banking
Chartered Banker Institute , Scotland
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