Dibindro Ghose
Vacoas,PW
Summary
Dynamic leader with a proven track record at IQEQ Shared Services Ltd, adept at driving process improvements and fostering team development. Skilled in strategic decision-making and relationship building, I successfully built a high-performing team of 32, enhancing service delivery and client satisfaction through effective communication and performance analysis.
Overview
3
3
years of professional experience
Work History
Head of Delivery
IQEQ Shared Services Ltd
07.2022 - Current
- Building a team of 32 staffs to support IQEQ USA office in Bookkeeping, A/P, Financials Statements and other Ad Hoc Accounting Tasks
- Analyzed performance metrics to identify areas for growth and implement corrective actions
- Developed and executed training programs, fostering skill advancement among staff members
- Analyzed performance metrics to identify areas for growth and implement corrective actions
- Managed client relationships, ensuring exceptional service delivery and timely issue resolution
- Communicate Team KPIs and lead operational discussions on Board Meetings with cluster
- Conduct Performance Reviews of Staffs at all levels
- Involved in automation projects to streamline processes
- Tracking of Deliverables and ensuring processes well established
- Managed client relationships, ensuring exceptional service delivery and timely issue resolution.
- Communicate Team KPIs and operational discussion on Board Meetings with cluster
- Conduct Performance Reviews of Staffs and involved in recruitment
- Involved in automation projects to streamlining of processes
- Tracking of Deliverables and ensuring processes well established
- Working collaboratively with Team to foster engagement and continuous improvement initiatives designed and tracked
Manager
IQEQ Shared Services Ltd
07.2022 - 07.2024
Education
ACCA Member
ACCA
07-2018
Bachelor of Commerce - Accounting And Finance
Curtin University, Australia
12-2014
Skills
- Adaptability
- Effective change implementation
- Team coaching
- Effective communication
- Effective conflict resolution
- Strategic decision making
- Process improvement initiatives
- Strong relationship-building abilities
- Goal-oriented performance planning
- Analytical problem solving
- Adaptability under pressure
- Goal-driven mindset
- Effective stakeholder engagement
- Agile decision-making
- Vision alignment
Accomplishments
Distinction in Bcom Accounting and Finance degree at Curtin University with commendation letters for being amongst top students
Timeline
Head of Delivery
IQEQ Shared Services Ltd
07.2022 - Current
Manager
IQEQ Shared Services Ltd
07.2022 - 07.2024
ACCA Member
ACCA
Bachelor of Commerce - Accounting And Finance
Curtin University, Australia
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