Marie Emilie Jade Chen Tse King

• Inspected guest rooms and prepared them according to standards before arrivals.
• Reported maintenance issues
• Addressed guest inquiries and concerns promptly to enhance overall satisfaction.
• Collaborated with other departments to coordinate housekeeping needs and requests.
• Supervised daily housekeeping operations to maintain cleanliness and organization.
• Supported housekeeping staff to ensure timely room readiness for back-to-back arrivals.

• Assisted with recruitment processes, including shortlisting CVs and scheduling interviews.
• Maintained employee records and updated databases accurately.
• Helped improve employee file organization, reducing document retrieval time.
• Responded to basic employee queries regarding HR policies and procedures.

• Conducted inspections to uphold villa standards.
• Collaborated with team members to resolve issues promptly, ensuring smooth operations and guest satisfaction.
• Supported the organization of special events.
• Assisted in overseeing daily villa operations, including guest services, housekeeping, and facility maintenance, ensuring high standards of luxury hospitality.

• Conducting the check-in and check-out.
• Customer Service - Addressing complaints and information provider.
• Administrative Duties including Record Keeping and Correspondence Management.
• Financial Transactions such as cash handling and billing.
• Simultaneous Task Handling: Managed multiple tasks such as answering phones, handling guest inquiries, and processing check-ins/check-outs simultaneously, ensuring smooth operations during peak hours.
• Audit Success (LQA): Successfully passed multiple internal and external audits with commendations for accuracy and compliance.

Villa Department:

• Delivered personalized service to villa guests to ensure a comfortable and memorable stay.
• Served and set up breakfast in villas while maintaining luxury service standards.
• Assisted in organizing and serving BBQ evening for villa guests.

Housekeeping Department

• Room Attendant - Ensuring cleanliness and hygiene of guest rooms to meet the resort’s quality and service standards.
• Public area - Maintaining cleanliness and organization of public spaces throughout the property.
• Housekeeping Coordinator - Assisting guests with any housekeeping–related requests or inquiries.
• Housekeeping Supervisor - Inspecting guest rooms to ensure they meet established cleanliness and quality standards.

• Dealing with all guest contact situations in a welcoming courteous, and efficient manner.
• Knowing hotel facilities and hours of operation.
• Ensuring complete satisfaction of each guest.
• Provided guests with professional assistance and immediate response to requests that led to customer satisfaction.

Operational Departments:

- Housekeeping Department

- Food and Beverages Department

- Kitchen Department

- Pastry Department

- Front Office Department