Summary
Overview
Work History
Education
Skills
Languages
Timeline
Muhammad Innayat Husain Koorbuanally

Muhammad Innayat Husain Koorbuanally

Port Louis,PL

Summary

Dynamic Sales Advisor with a proven track record at The Westin Turtle Bay Resort & Spa, excelling in customer service and upselling strategies. Adept at analyzing market trends to enhance promotional strategies, I foster strong client relationships and resolve complaints effectively, ensuring exceptional guest experiences and driving sales growth.

Hardworking sales advisor excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales professional bringing several years' experience selling electronics, home appliances, and software solutions.

Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. .

Overview

6
6
years of professional experience

Work History

Sales Advisor

The Westin Turtle bay Resort&Spa
Balacklava, Mur
08.2018 - 07.2023
  • Assisted guests with inquiries and provided personalized service experiences.
  • Coordinated sales promotions and special events to enhance guest engagement.
  • Collaborated with team members to maintain product knowledge and service standards.
  • Managed inventory levels and ensured availability of merchandise for guests.
  • Conducted training sessions for new staff on sales techniques and customer service.
  • Implemented feedback systems to gather guest opinions and improve service quality.
  • Resolved guest complaints promptly while maintaining a positive atmosphere in the resort.
  • Provided customers with information on products and services available.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Demonstrated product features and benefits to potential customers.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Gathered customer feedback to improve sales strategies.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Assisted in the preparation of promotional materials and displays.
  • Analyzed competitor data to develop competitive pricing strategies.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Developed relationships with new and existing clients through contact management systems.
  • Analyzed territory and market potential regularly to identify and capitalize on growth opportunities.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.

Dealer

Senator Club
Port louis , Mur
02.2017 - 04.2018
  • Facilitated engaging casino experiences, maintaining a high level of service and professionalism.
  • Dealt cards for various table games ensuring smooth gameplay.
  • Collaborated with team members to maintain a positive gaming environment.
  • Educated new dealers on game rules and operational procedures effectively.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.

Education

No Degree - Biological Sciences

Prof Hassan Raffa State Secondary School , Terre Rouge, Mur

  • Captain of the [sports team] Football
  • Certified in First aid
  • Winner of 3000meter Intercollege 2014,2015
  • Winner of 800meter Intercollege 2013,2014
  • Runner up of 800meter Intercollege 2012,2015
  • Winner of 400meter Intercollege Zone 2012,2014,2015
  • Winner of Relay (4×100m) Intercollege 2012,2014,2015
  • Winner of Relay (4×400m) Intercollege 2013,2015
  • Winner of Triple jumps Intercollege Zone 2012,2014,2015
  • Best Athlete's for 2012,2013,2015 at Prof Hassan Raffa SSS
  • Winner of Football Intercollege 2012,2014,2015
  • Runner up of Football Intercollege Zone 2011,2013
  • Winner of FootFive Intercollege 2014,2015
  • Perfect in Student Government

Skills

  • Sales techniques
  • Customer service
  • Inventory management
  • Product knowledge
  • Cash handling
  • Data analysis
  • Promotional strategy
  • Team collaboration
  • Customer relationship management
  • Upselling strategies
  • Communication skills
  • Sales background
  • Competitor analysis
  • Sales strategies
  • Sales experience
  • FLUENT IN English
  • Negotiation tactics
  • Win-loss analysis
  • Social media marketing
  • Electrical installation
  • Circuit analysis
  • Meter reading
  • Job planning
  • Wiring installation
  • Electrical repairs
  • Conduit bending
  • Cable and wiring specialist
  • Plumbing techniques
  • Pipe installation
  • Pipe measuring
  • Pipe replacement
  • Hand tool use
  • Pipe cutting
  • Piping installation
  • Maintenance
  • Valve replacement
  • Basic welding
  • Aluminum fabrication
  • Machine operation
  • Tool maintenance
  • Cutting techniques
  • Metal fabrication
  • Precision measuring
  • Structural assembly
  • Precision cutting
  • Cash handling and management
  • Sales techniques mastery
  • Data entry
  • Money handling
  • Cash handling expertise
  • Cash register systems
  • Cash drawer balancing
  • Hospitality and accommodation
  • Credit and cash transactions
  • Empathy and patience
  • Multitasking and organization
  • Payment processing
  • Inventory control
  • Sales analysis
  • Microsoft Office
  • Time management
  • Market analysis
  • Promotional strategies
  • Internet research
  • File management
  • Document control
  • Database administration
  • Recordkeeping
  • Microsoft Office Suite
  • Interpersonal skills
  • Applicant tracking systems
  • Office equipment operation
  • Database management

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Timeline

Sales Advisor - The Westin Turtle bay Resort&Spa
08.2018 - 07.2023
Dealer - Senator Club
02.2017 - 04.2018
Prof Hassan Raffa State Secondary School - No Degree, Biological Sciences

Similar Profiles

CREATE PROFILE
Muhammad Innayat Husain Koorbuanally