Dowlut Umme Samiirah
Sebastopol
Overview
12
12
years of professional experience
Work History
Customer Sales Representative
New Dimension Ventures Ltd
03.2025 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Contacted potential customers to capitalize on sales opportunities.
- Achieved or exceeded company-defined sales quotas.
Sales Executive
Traderoom French Desk
07.2024 - 11.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
Senior Customer Executive
Inoveite Hybrid
10.2018 - 07.2024
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Handled complaints, provided appropriate solutions and followed up to achieve resolution.
- Created customer support strategy to increase customer retention.
- Made customers aware of current and new programs and services.
- Educated customers on company systems, form completion and access to services.
- Processed debit and credit card and electronic check payments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Contacted clients to verify account information
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Train newcomers in CRM and Customer Service
Account manager
Linkopia Mauritius
11.2016 - 04.2017
- Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
- Reached out to dormant accounts to re-engage customers and increase revenue.
- Maintained compliance with export guidelines and international standards.
- Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
French and English Teacher
Rahul Classes Institution
02.2014 - 09.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Helped students explore concepts with engaging, learning-focused activities.
Trainee Customer Service & Marketing and sales Dept
Holiday Mart Pvt Ltd
12.2015 - 01.2016
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Handled the travel arrangements for groups, couples, executives, and special needs clients.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreetness.
Supervisor
Texilama Company
11.2013 - 05.2014
- Set clear priorities and production quality standards.
- Revamped positions and workflow based on individual abilities and production targets.
- Established and updated production schedules to meet changing demands.
- Managed quality control and maintained high customer satisfaction.
Education
Risk Management - undefined
International Business Management Institute
01.2021
Bachelor Of Arts - Tourism Administration
Amity Institute of Higher Education
08.2016
Certificate - Advanced Management Program
Amity University of India
Haryana01.2016
Passed High School Certificate - HSC A' Level
University of Cambridge
01.2014
Diploma - IATA
IATA Training & Development Institute
Montreal01.2013
School Certificate - Sc O'Level
University of Cambridge
01.2011
Skills
- Customer service
- French and English speaker
- Teaching ability
- Highly competitive
- Compliance understanding
- Strategic thinker
- Leadership skills
- Strategic planning
- Reporting requirements
- Time management
Languages
French
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
English
Bilingual or Proficient (C2)
Accomplishments
● 2014 Being Elected as the Brand Ambassador & Public relation officer for Amity University
● 2015 Member at ICAC ( Independent Commission against Corruption)
● Team leader for Culture Exchange program
● Exchange Participant Manager & Team Leader at AIESEC ( 2yrs involving in recruitment process )
● Event coordinator at Amity University
● Consultant for University Expo
● Master of ceremony& Public relation officer for Amity University
●2018-2024 Best employee of the year
●2018 -2024 Best top sales perfomer of french and English desk
References
Miss Urmilla Sookur
Head of HR Inoveite Hybrid Tech ltd
urmillasookur@gmail.com
+23059608602
Alvin Ramsing
HR Executive
New Dimension Ventures Ltd
alvin.r@newdimensionv.com
+230 5766 6105
Timeline
Customer Sales Representative
New Dimension Ventures Ltd
03.2025 - Current
Sales Executive
Traderoom French Desk
07.2024 - 11.2024
Senior Customer Executive
Inoveite Hybrid
10.2018 - 07.2024
Account manager
Linkopia Mauritius
11.2016 - 04.2017
Trainee Customer Service & Marketing and sales Dept
Holiday Mart Pvt Ltd
12.2015 - 01.2016
French and English Teacher
Rahul Classes Institution
02.2014 - 09.2016
Supervisor
Texilama Company
11.2013 - 05.2014
Risk Management - undefined
International Business Management Institute
Bachelor Of Arts - Tourism Administration
Amity Institute of Higher Education
Certificate - Advanced Management Program
Amity University of India
Passed High School Certificate - HSC A' Level
University of Cambridge
Diploma - IATA
IATA Training & Development Institute
School Certificate - Sc O'Level
University of Cambridge
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