Al-Fayad Ramawtar

• Working on the US/ CAN Large Enterprise Clients (Number of
  employees 3500 – 65000+)
• Working closely with North American Peers/ Canadian Peers on a day
  to day basis for multiple clients/ accounts.
• Auditing and analyzing earning statements of employees for multiple
  accounts/ clients and making all required necessary changes.
  Calculating taxes, benefits, fringe/ taxable benefits, regular
  income, overtime, allowances, bonus, under/ over-payments.

Parallel/ Release testing:

• Testing phase for new clients – Earnings – Deductions – Taxes
• Testing the codes, comparing, and ensuring that all codes are
  flowing as per client requirements.
• Attending meetings for projects and discussions/
  Standup calls.
• Ability to support multiple team members on multiple accounts.
• Training new hires – auditing NHs reports – supervising – and
  making sure that their probation period is well monitored.
  Providing feedbacks and Performance reports to Manager regarding the new hires.
• Working alongside other departments – (Implementation/ Data
  movement/ Tax) to help to configure payroll elections/ runs.
• Processing monthly power point presentations for Senior Managers to
  present to clients. (Performance Reports)
• Providing support to the team, engaging in different aspects to adhere
  with company goals.
• 1-2-1 sessions with payroll specialists to improve the quality of work and discussing any challenges they are facing.
• Accountable and responsible for overall quality control and auditing to ensure accuracy and low error. Lead efforts to continually improve in these areas.
• Ensure adherence to service level agreements (SLA) compliance.
• Spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value.
• Create and update document standard operating procedures.
• Be a subject matter expert and provide professional suggestions for process improvement.
• “I own it” attitude about deliverables and projects.
• Execute Change Control process following change standards including project plans and rollouts to teams
• Attend and leads customer meetings where required and supports discussions from payroll
• Support Payroll Delivery Managers with requests as needed as per client requirements
• Conducted interviews and selected potential candidates for vacancies in the team
• Implementing new allocation of tasks for better efficiency and quality of work. Re-allocating team members frequently pertaining to complexity and nature of work.
• Time motion study - Overviewing and guiding team members to capture time taken on their respective tasks in order to improve quality of the process.

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Ceridian contract, legislative requirements and business needs
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Drive customer satisfaction by providing high quality of service
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhering to and reporting on SLA metrics
• Provide direction and assistance to other payroll specialists.
• Lead individual or team training as requested/required
• Create, update standard operating procedures and performs quarterly document reviews
• Meets quality control standards
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
• Performs administrative functions as required with minimal supervision
• Responsible for quality control and performing audits of both work of peers and client data to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Ability to communicate and collaborate with clients and internal team members
• Responsible for ensuring all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
• Provide Payroll services to clients according to Ceridian contract, legislative requirements and business needs
• Proactively manage quarter, and year-end payroll auditing and processing
• Resolve client's issues and provide superior customer service to internal and external partners
• Provides training, supporting peers and customers as needed
• Executes minor configuration updates to product as applicable (PCR Lite)
• Executes Change Control process following change standards
• Attends and leads customer meetings where required and supports discussions from payroll
• Supports Client Relationship Executives with requests as needed for customer

• Drive customer satisfaction by providing high quality of service
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhering to and reporting on SLA metrics
• Create, update standard operating procedures
• Meets quality control standards
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely.
• Performs administrative functions as required
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Ability to communicate and collaborate with clients and internal team members

• Execute transactions with minimal direction, analysis, and retrieve
  information from group-specific system (CITRIX).
• Conduct data verification; audit own data entry for accuracy and make required corrections. Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof-read and edit work for syntax, grammar, and punctuation.
• Document all new learning(s) or change in processes in the standard
  format and seek relevant approvals on a periodic basis.
• Handling projects individually and with the team.

• Supervise payroll system - served as technical and functional resource to other team members Participate in process improvement initiatives or special projects as assigned.
• Meet established goals and objectives.
• Salary for the workers and preparing for quarterly audits and Tax returns.