Keshav Babooa

• Providing rapid response and effective resolution to incidents.

• Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations

• Deliver outstanding customer service. Enhance the client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.

• Ability to handle escalation effectively

• Proficient use of CRM systems to document actions taken in a concise and timely manner

• Meet business SLAs (Resolution and response time)

• Give recommendations for process improvements

• Developing solid product expertise

• Strong Experience with HCM (HR, Payroll, Benefits, Workforce Management) applications
• · Experience with UK Payroll Legislation
• · Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)
• Performed root cause analysis to identify issues and limit repeat reoccurrence.
• Co-operated with product developers, improving the quality of applications.
• Collaborated closely with the in-house Dev team to provide findings, recommendations in order to ensure compliance with HRMC regulations (Statutory Sick Pay).

• Ensured stock replenishment within tight deadlines
• Provided personalized customer advice and upselling
• Handled store promotions and payment processes efficiently

• Guided customers on vehicle usage and safety
• Managed rental agreements and processed transactions accurately
• Resolved customer complaints professionally, ensuring satisfaction