VEEMEE JEENARAIN
Curepipe,MAURITIUS
Summary
Proven Bank Officer with a track record of enhancing customer satisfaction and exceeding sales targets at Development Bank of Mauritius.
Skilled in risk management and customer relationship development, I excel in analytical thinking and effective communication.
Experience includes mentoring staff and managing high-value client transactions, demonstrating a commitment to excellence and teamwork.
Skilled Bank Officer with 22 years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and growth by improving customer satisfaction.
Managing client portfolios and ensuring regulatory adherence.
Knowledgeable Managerial level with background in banking operations and client service. Proven ability to manage financial transactions and enhance customer relationships. Demonstrated skills in risk assessment and regulatory compliance.
Overview
31
31
years of professional experience
Work History
Bank Officer- Post for Supervisory/Managerial
Development Bank Of Mauritius
07.2002 - Current
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Collaborated with various departments to ensure smooth transactions for high-value clients, strengthening client trust in the institution.
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
- Contacted potential clients to pursue sales and gather funds.working in Arrears Recovery Unit with a portfolio of more than 450 cases.
Secretary
FAROUK HOSSEN OPTITIANS LTD
01.1994 - 02.1996
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained executive appointment schedules by planning and scheduling meetings for customers.
Education
MBA - Financial Risk Management
OPEN UNIVERSITY OF MAURITIUS
REDUIT10-2020
BA (Hons) Business Accounting And Finance - Accounting And Finance
OPEN UNIVERSITY OF MAURITIUS
REDUIT04-2016
Skills
- Expertise in Excel
- Branch operations
- Verbal and written communication
- Customer Service-oriented
- Analytical thinking
- Client services
- Meticulous attention to detail
- Resourcefulness
- Staff training
- Due diligence
- Loan processing
- Risk mitigation
- Credit assessment
- Customer relationship development
- Risk assessment
- Risk analysis
- Know your customer
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective communication
- Best practices
- Persuasive communication style
- Creative thinking
- Employee motivation
- Operations management
- Strategic planning
- Administration strength
- Project management
- Community relations
- Forward-thinking
- Powerpoint presentations
- Professional demeanor
- Portfolio management
- Sales proficiency
- Financial modeling
- Balance transfers
- Cross-selling products
Languages
Mauritian Language, Hindi, English
Native language
French
Beginner
A1
Timeline
Bank Officer- Post for Supervisory/Managerial
Development Bank Of Mauritius
07.2002 - Current
Secretary
FAROUK HOSSEN OPTITIANS LTD
01.1994 - 02.1996
MBA - Financial Risk Management
OPEN UNIVERSITY OF MAURITIUS
BA (Hons) Business Accounting And Finance - Accounting And Finance
OPEN UNIVERSITY OF MAURITIUS
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