Ansuya Banymandhub-Marday
Trois Boutiques
Summary
Experienced with administrative and clerical tasks supporting office operations. Utilizes organizational skills to manage records and schedules effectively. Knowledge of office procedures and communication techniques to enhance efficiency and support team collaboration.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Clerical Officer (Administrative Assistant)
Mauritius Institute of Training and Development
08.2010 - Current
- Performing clerical duties in MITD
- The main duties are:
- 1. To perform clerical and word processing duties including, inter alia-
- (a) the preparation, scrutiny and processing of documents, records, data entry, etc;
- (b) registry works;
- (c) simple finance, human resources and stores duties under supervision; and
- (d) drafting replies to simple correspondence.
- 2. To type and collate letters and documents.
- 3. To perform Word Processing duties and simple computer and data processing work.
- 4. To maintain files of correspondence, forms, reports and other materials.
- 5. To receive, sort and process mail and to prepare materials for mailing.
- 6. To photocopy reports and other documents and operate standard office machines, email services and carry out secretarial duties as and when required.
- 7. To carry out simple research work in connection with official documents.
- 8. To prepare simple document subject to check.
- 9. To use ICT in the performance of his duties.
- 10. To perform such other duties directly related to the main duties listed above or related to the delivery of the output and results expected from the Clerk/Word Processing Operator in the roles ascribed to him.
- 11. To deal with the public, respond to their queries and provide information.
- 12. To receive phone calls and provide necessary information.
- Clerical officer (Administrative Assistant) with more than 14 years’ experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Kept sales receipts and maintained accounting records.
- Provided reliable support during audits by presenting well-organized documentation, ensuring transparency in inventory management processes.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Used ORACLE and ERP system to prepare purchase requisitions for replacement of stock and receipt of purchase.
- Streamlined supply chain operations, negotiating with suppliers for better pricing and delivery terms.
- Managed inventory control, cash control, and store opening and closing procedures.
Procurement and Logistics Officer
Mauritius Institute of Training and Development
- Maintained accurate records of purchases and deliveries, enabling effective tracking of expenditures and inventory management.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving measures.
- Coordinated efforts between internal departments to improve communication throughout the entire procurement process.
- Developed and executed sourcing strategies to identify new suppliers, increasing competition and driving down costs.
- Negotiated contracts with suppliers, achieving significant cost savings and favorable payment terms.
- Managed inventory levels to ensure optimal stock availability while minimizing holding costs.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
Education
Bsc (Hons) - Human Resource Management and Development
Open University of Mauritius
01.2023
A-levels - French (D), Accounting (D), Economics (D)
France Boyer De La Giroday SSS
01.2009
O levels - English Language (6), Economics (6), French (3), Mathematics (6), Principles of Accounts (3), Hindi (3)
France Boyer De La Giroday SSS
01.2006
Skills
- IT Skills, IC3 programme, Use of Word and Excel Programme, ORACLE, Training received on ERP system
- Alliance Francais
- IELTS- 2024-09-10 (overall band 60)
- TCF Canada
- Fluent bilingualism
- Problem-solving
- Payment processing
- Call management
- Caller assistance
- Service recommendations
- Customer service
- Active listening
- Critical thinking
- Customer satisfaction measurement
Hobbies and Interests
Enjoy doing Zumba classes and Yoga, swimming and surfing on net.
Timeline
Clerical Officer (Administrative Assistant)
Mauritius Institute of Training and Development
08.2010 - Current
Procurement and Logistics Officer
Mauritius Institute of Training and Development
A-levels - French (D), Accounting (D), Economics (D)
France Boyer De La Giroday SSS
O levels - English Language (6), Economics (6), French (3), Mathematics (6), Principles of Accounts (3), Hindi (3)
France Boyer De La Giroday SSS
Bsc (Hons) - Human Resource Management and Development
Open University of Mauritius
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