VEEDOOSHI SHIBCHURN
Ylang Ylang Avenue, Sodnac, Quatre Bornes
Summary
Dynamic Customer Service Representative with proven expertise at MCB Ltd in relationship management and problem-solving. Adept at enhancing client satisfaction through personalized support and effective communication. Recognized for resolving complex issues swiftly, contributing to improved service quality and operational efficiency. A flexible team player committed to achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MCB Ltd
08.2022 - Current
- Company Overview: A fast-paced role that requires a close relationship with key parties within corporate clients.
- This requires a close understanding of the clients' requests and ensures prompt actions internally to address them within processing cut-offs and regulatory deadlines.
- The team working with CIB Relationship Managers is required to understand the clients' requirements on both the transactional and funding fronts, to ensure service quality and standards, and to ultimately impact positively on MCB's financial and non-financial targets.
- A fast-paced role that requires a close relationship with key parties within corporate clients.
- This requires a close understanding of the clients' requests and ensures prompt actions internally to address them within processing cut-offs and regulatory deadlines.
- The team working with CIB Relationship Managers is required to understand the clients' requirements on both the transactional and funding fronts, to ensure service quality and standards, and to ultimately impact positively on MCB's financial and non-financial targets.
- A fast-paced role that requires a close relationship with key parties within corporate clients.
- This requires a close understanding of the clients' requests and ensures prompt actions internally to address them within processing cut-offs and regulatory deadlines.
- The team working with CIB Relationship Managers is required to understand the clients' requirements on both the transactional and funding fronts, to ensure service quality and standards, and to ultimately impact positively on MCB's financial and non-financial targets.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Administrative Clerk
MCB Ltd
02.2020 - 07.2022
- Company Overview: Manage and run the front counter for CIB clients at the Head Office.
- This included the operational management of the counter and ensured efficient banking operations, while providing support to clients and internal stakeholders.
- Manage and run the front counter for CIB clients at the Head Office.
- This included the operational management of the counter and ensured efficient banking operations, while providing support to clients and internal stakeholders.
- This role required an understanding of the various document flows within CIB and the expectations of clients during the touchpoints.
- Manage and run the front counter for CIB clients at the Head Office.
- This included the operational management of the counter and ensured efficient banking operations, while providing support to clients and internal stakeholders.
- Provided administrative support to the executive team.
Customer Solutions Support
MCB Ltd
05.2019 - 01.2020
- Company Overview: An analytical role that involved the assessment of the creditworthiness of clients, preparing credit reports for individuals and businesses requesting credit card facilities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- An analytical role that involved the assessment of the creditworthiness of clients, preparing credit reports for individuals and businesses requesting credit card facilities.
- This included background verification and checks of salaries, loans, debt guarantees, arrears, and cross-checking historical data for fraud and illegal transactions.
- An analytical role that involved the assessment of the creditworthiness of clients, preparing credit reports for individuals and businesses requesting credit card facilities.
Clerk
MCB Ltd
05.2017 - 09.2018
- Company Overview: As part of the Card Services team, the key responsibilities were to coordinate and sort client requests, process documents on systems for onward action by other teams, and receive documents against checklists from clients.
- As part of the Card Services team, the key responsibilities were to coordinate and sort client requests, process documents on systems for onward action by other teams, and receive documents against checklists from clients.
- As part of the Card Services team, the key responsibilities were to coordinate and sort client requests, process documents on systems for onward action by other teams, and receive documents against checklists from clients.
Education
BA (HONS) - ADVERTISING, PUBLIC RELATIONS AND MEDIA
MIDDLESEX UNIVERSITY
UNITED KINGDOM05.2019
Certificate in Online Marketing -
MIDDLESEX UNIVERSITY
UNITED KINGDOM11.2017
Diploma - TRAVEL & TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
CANADA12.2016
Higher School Certificate - Literature and arts side
CAMBRIDGE UNIVERSITY
11.2015
Diplome d'Études en Langue Française -
11.2015
Skills
- Relationship Management
- Customer Engagement
- Planning and organizing
- Marketing management
- Excellent communication
- Flexible
- Quick thinker
- Adaptability and team player
- Problem solving
- Product recommendations
- Persuasion skills
Languages
- English, Native
- French, Native
- Hindi, Advanced
- Creole, Native
Timeline
Customer Service Representative
MCB Ltd
08.2022 - Current
Administrative Clerk
MCB Ltd
02.2020 - 07.2022
Customer Solutions Support
MCB Ltd
05.2019 - 01.2020
Clerk
MCB Ltd
05.2017 - 09.2018
BA (HONS) - ADVERTISING, PUBLIC RELATIONS AND MEDIA
MIDDLESEX UNIVERSITY
Certificate in Online Marketing -
MIDDLESEX UNIVERSITY
Diploma - TRAVEL & TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
Higher School Certificate - Literature and arts side
CAMBRIDGE UNIVERSITY
Diplome d'Études en Langue Française -
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