Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Najah BELLEHUMEUR

Mahebourg,Grand Port District

Summary

Dedicated professional with a strong focus on client satisfaction and relationship building, leveraging expertise in customer support and complaint handling. Demonstrates exceptional multitasking abilities, time management, and adaptability in high-pressure environments. Skilled in active listening and problem solving, fostering team collaboration to enhance customer engagement. A fast learner committed to continuous improvement and delivering outstanding service.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Customer Service Representative (CIB SBU)

MCB LTD
Port Louis, Port Louis District
03.2023 - Current
  • Listened actively to offer accurate information and best solution to their needs.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Teller (RETAIL BANKING)

MCB LTD
Curepipe, Plaines Wilhems District
08.2018 - 03.2023
  • Manipulation of Various Foreign Currency
  • Handling Customer Request and Complaints
  • Working at Odd Hours – Shift System
  • Cards Replacement, Card Cancellation, New Cards Creation.
  • Filling of Hard Copy Documents on a daily basis.
  • At ease with Express Counter.
  • Archives, making of Boxes.
  • Assisting Customer Service Representative in their daily tasks.
  • ATM - On Call Duty.
  • Stationary and Non-Stationary Ordering for the branch.
  • Manipulating of ATMs
  • Greeting ad Channeling
  • Customer Service
  • Handling of Requests from Clients
  • Handling of Complaints
  • Meeting Customers’ Expectations with rapidity

Administrative Secretary and Debt Collector

VEDCO LTD
Curepipe, Plaines Wilhems District
04.2017 - 06.2018
  • Attend all calls promptly by answering and escalating queries to the relevant persons.
  • Prepare and post accounting documents such as fees, receipts, invoices, statements and related operating reports.
  • Invoicing.
  • Data entry of all payments and invoices in the systems.
  • Filling of all document on a daily basis.
  • Attend monthly debtors meetings.
  • Review aged debtors and ensure queries are being dealt.
  • Debtors Managements including follow ups.
  • Day to day running of office administration.

Télé-Agents

LEADCOM AGENCY LTD
Ebène
11.2015 - 03.2017

Education

High School Certificate (HSC) -

Hamilton College
Mahebourg
01.2015 - 11.2015

Lower VI and Upper VI -

Full Day School
Curepipe, Plaines Wilhems District
/2013 - /2014

Form IV to Lower VI -

Loretto College
Bambous Virieux
/2010 - /2012

Form I to Form III -

Saint Patrick College
Curepipe, Plaines Wilhems District
/2007 - /2009

Skills

  • Customer support
  • Complaint handling
  • Multitasking
  • Customer engagement
  • Time management
  • Problem solving
  • Team collaboration
  • Active listening
  • Adaptability
  • Fast-Learner
  • Relationship building
  • Client-Focused approach
  • Pressure handling

Accomplishments

  • City & Guilds – Software Applications – Intermediate Diploma

    • Word Processing Techniques – INTERMEDIATE FIRST CLASS

    Practical Data Processing – INTERMEDIATE FIRST CLASS

    Spreadsheet Processing Techniques – INTERMEDIATE FIRST CLASS

  • Focus Event Ltd – Photography Course – MQA APPROVED

    • Certified in Fundamentals of Digital Photography

    Certified in Photo Editing for Photographers

Affiliations

  • Reading
  • Documentary
  • Creative Drawing
  • Swimming

Timeline

Customer Service Representative (CIB SBU)

MCB LTD
03.2023 - Current

Teller (RETAIL BANKING)

MCB LTD
08.2018 - 03.2023

Administrative Secretary and Debt Collector

VEDCO LTD
04.2017 - 06.2018

Télé-Agents

LEADCOM AGENCY LTD
11.2015 - 03.2017

High School Certificate (HSC) -

Hamilton College
01.2015 - 11.2015

Lower VI and Upper VI -

Full Day School
/2013 - /2014

Form IV to Lower VI -

Loretto College
/2010 - /2012

Form I to Form III -

Saint Patrick College
/2007 - /2009

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Najah BELLEHUMEUR