Varshinibye Manack Puddoo
Chemin Grenier,Mauritius
Summary
Dedicated and enthusiastic professional with nearly a decade of diverse experience across various job markets, consistently striving for excellence in every task and situation. Proven ability to thrive in challenging, fast-paced environments while effectively managing multiple projects and competing priorities. Strong commitment to achieving the highest standards of performance and ensuring quality outcomes in all endeavors. Eager to connect and discuss alignment of skills and experiences with organizational goals.
Overview
11
11
years of professional experience
Work history
Senior Configurator/Business Analyst/Scrum Master
SD Worx
Ebene, Mauritius
2024.05 - Current
- Actively collaborate with business stakeholders to understand, analyze, and document functional requirements
- Translate product vision, epics and business needs into clear user stories with defined acceptance criteria
- Implement and configure product solutions efficiently in alignment with customer requirements and Agile user stories
- Own configuration tickets end‑to‑end, ensuring high‑quality delivery within sprint timelines
- Collaborate closely with developers, QA, and Product Owner to deliver solutions that meet functional and technical expectations
- Provide expert support by troubleshooting configuration issues and applying hotfixes in client environments
- Act as Scrum Master, facilitating Scrum ceremonies and promoting Agile best practices within the team
- Maintain a strong sense of ownership, accountability and continuous improvement in fast‑paced delivery environments
Configuration and Automation Engineer
Aryza Services Ltd
Ebene, Mauritius
2021.07 - 2023.11
- Research, diagnose and troubleshoot complex customer issues, identifying effective and sustainable configuration or automation solutions
- Analyze and understand customer requirements and system problems, utilizing SQL and the VisionBlue application to investigate and resolve issues
- Access client servers and environments securely to investigate incidents and deploy fixes, configuration updates, workflows, and documentation across UAT and Production
- Perform release management activities, including planning, coordinating and deploying builds to QA and higher environments
- Collaborate closely with geographically distributed development teams, including teams based in Ireland to resolve issues and deliver enhancements
- Validate and test design documents, configurations and workflows against documented user requirements and expected outcomes
- Contribute to knowledge sharing by training new joiners (locally and remotely) and creating process documentation and training videos to support onboarding and continuous improvement
Service Consultant (Ex. Business Analyst)
Dayforce
Ebene, Mauritius
2019.04 - 2021.06
Tax Operation Specialist
Dayforce
Ebene, Mauritius
2017.08 - 2019.04
Junior Accounts Manager
KMP Global Ltd
Ebene, Mauritius
2017.03 - 2017.07
Transaction Processing Representative
Accenture
Ebene, Mauritius
2015.10 - 2016.07
Education
International Postgraduate Diploma (Level 7) - Information Technology
Metropolitan School of Business and Management
United KingdomProfessional Certificate in MIS - Information Technology
Metropolitan School of Business and Management
United KingdomAdvanced Professional Certificate in MIS - Information Technology
Metropolitan School of Business and Management
United KingdomMini-MBA program certification in IT - Information Technology
European Institute of Leadership and Management
Dublin, IrelandCertified Scrum Product Owner (CSPO) - Scrum & Agile Frameworks
Scrum Alliance
Generative AI Course For Product Managers/Owners - Artificial Intelligence & Product Management
UpGrad / Microsoft
Skills
- Client focus
- Multitasking
- Time efficiency
- Initiative taking
- Communication proficiency
- Innovative thinking
- Client communication
- Business analysis
- Willingness to learn
- Problem-solving
- Friendly and polite
- Scrum Master
- Scrum agile methodologies
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English
Fluent
French
Advanced
Tools and Technologies
- SAP
- Microsoft Dynamics 365
- NetSuite
- Microsoft SQL Server
- HCM Dayforce
- VisionBlue Solutions
- JIRA
- Visual Studio 2019
- Azure DevOps
- SD Worx People Solutions
- Dbeaver
- GitLab
- Postman
Timeline
Senior Configurator/Business Analyst/Scrum Master
SD Worx
2024.05 - Current
Configuration and Automation Engineer
Aryza Services Ltd
2021.07 - 2023.11
Service Consultant (Ex. Business Analyst)
Dayforce
2019.04 - 2021.06
Tax Operation Specialist
Dayforce
2017.08 - 2019.04
Junior Accounts Manager
KMP Global Ltd
2017.03 - 2017.07
Transaction Processing Representative
Accenture
2015.10 - 2016.07
International Postgraduate Diploma (Level 7) - Information Technology
Metropolitan School of Business and Management
Professional Certificate in MIS - Information Technology
Metropolitan School of Business and Management
Advanced Professional Certificate in MIS - Information Technology
Metropolitan School of Business and Management
Mini-MBA program certification in IT - Information Technology
European Institute of Leadership and Management
Certified Scrum Product Owner (CSPO) - Scrum & Agile Frameworks
Scrum Alliance
Generative AI Course For Product Managers/Owners - Artificial Intelligence & Product Management
UpGrad / Microsoft