Shirumee Mauree

• Analyzed, reviewed, and processed travel insurance claims in compliance with company and regulatory standards.

• Verified policyholder eligibility, coverage limits, and supporting documentation for accuracy and

completeness.

• Investigated and resolved claim discrepancies and coordinated with internal teams to ensure timely resolution.

• Responded to inquiries from clients and service providers regarding claim statuses and

requirements.

• Maintained confidentiality of sensitive client information and ensured data protection compliance.

• Contributed to continuous process improvements by identifying workflow inefficiencies.

• Company Overview: Insolvency Advisor
• Handling and attending debtors, creditors and other stakeholders queries regarding dividend, proof of debt, disputes etc by phone or email.
• Accurately update claims managed, inputting data received from creditors.
• Dealing with high volume of different lines of credit.
• Built rapport with creditors, facilitating successful negotiations on behalf of clients in distressing financial situations.
• Attend creditor and debtor queries through inbound calls in a timely manner.
• Assigned task from mailboxes to be actioned on a daily basis within agreed timescales.
• Enhanced team productivity by providing ongoing training and support to junior debt consultants.
• Kept up-to-date with changes in regulations and adjusted practices accordingly to maintain compliance.

• Company Overview: Data Entry Operator
• Completed data entry tasks with accuracy and efficiency.
• Corrected data entry errors to prevent duplication or data degradation.
• Verified data files prior to entry to maintain high data accuracy.
• Updated and maintained customer information, documents and records.
• Data Entry Operator