Hans Brunet
Albion
Summary
- Successful Line Coordinator with years of experience collaborating with management to coordinate effective line activities. Experience monitoring and managing production and production lines. Outstanding communication and time management abilities.
- Having National and International Skill. Easy to adapt to change and deal with multi-cultural and diversity of different sector.
- Have a great multi-skill, knowledge and knowhow port-folio of different sector at management level with more than 10 years at the management level
Overview
16
16
years of professional experience
Work History
Claim Assessor
ChargeCare International
2023.10 - Current
- Assess claim and give approval for payment or denial as per policy and insurance insured
- Ensured compliance with regulatory guidelines by staying up-to-date on industry standards and integrating them into daily workflows.
- Finalize files for insurance claim payment release.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Personal Assistant to the Director
Heat group
2022.06 - 2023.07
- Assist the Director in his daily operation task
- Supervise Events site
- Organized events
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Handled confidential and sensitive information with discretion and tact.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Attempt meeting with client for event organization
- Deal with local and foreign suppliers
- Responsible of all Assets
Operation Manager
Green Bean Distributions Limited
2014.08 - 2022.05
- Opening of café.
- Manage the day to day operations
- Ensure all SOPs and requirements in both Delivery and Food sector are respected
- Negotiate and finalize agreements with suppliers and other business partners.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
International Procurement Manager
Medpackage.ch SA (Switzerland)
2012.08 - 2014.08
- Increase portfolio of clients and suppliers in hygienic sundry sector.
- Ensure Quality Control and respect of delivery in due time.
- Update marketing strategy
- Monitor HR duty
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
Front Office Manager
Le Palmiste Resort Resort& Spa
2012.01 - 2012.07
- Ensure proper management of arrival and departure of guests
- Manage and resolve guest complain
- Update SOPs of front office in view of increase quality of Service and guest satisfaction.
- Manage Front Office including Roaster, training as well as Hotel Duty Manager on regular Basis.
- Work with other head of department for good operation of hotel operation
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Night Auditor
Four Seasons Resort
2010.08 - 2011.12
- Carry all night audit duties including preparation of briefing sheet for all HoD, Preps sheet for Front Office and Special request of the General Manager.
- Ensure early Check-in and Check-out of Guest
- Training of new staff
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Concierge
Four Seasons Resort
2009.01 - 2010.07
- Create and organized tailor-made VIP excursion for guest beyond their expectation.
- Management of the Hotel car fleet for guest and HOD
- Facilitate airport procedure for guest and necessary document during their stay
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Guest Service attendant
Four Seasons Resort
2008.09 - 2008.12
- Facilitate check-in of guest and accompanied them through the Resort.
- Park Car for Guest
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
Education
Diploma in Management - Business Management
Charles Telfair Institute
Moka, Mauritius04.2012
National Training Certificate (NTC Level 3) - Hotel Management
Ecole Hotelière Sir Gaetan Duval
Ebene08.2008
Cambridge School Certificate - Economics
Adventist College
Phoenix12.2006
Skills
- Professional ethics
- Policy Interpretation
- Microsoft Office Suite
- Problem-Solving
- Time Management
- Multitasking
- Critical Thinking
- Team Leadership
- Decision-Making
- Task Prioritization
- Self Motivation
Personal Information
Date of Birth: 08/23/88
Status: Married
Jobtraining
- Optimize Performance and move up to next level (Animated by Shiv Khera)
- Inspiring and engineering the organization to world class (Animated by Dr. Kevin Gaskell)
- Rez-Pro (Upselling skills)
- ASPECT (Understand Guest needs and exceed expectation)
- FSIPT (Guest comfort and wellbeing)
- Guest complain handling and Self Control Management
- Observe Human Behavior (Basis)
- Read Body language (Basis)
Languages
Mauritian Creol
Native language
English
Proficient
C2
French
Proficient
C2
German
Beginner
A1
Additional Information
IT tools that are familiar:
- Microsoft office
- Amadeus
- Opera
- Winbiz
- Selectline
- Gotrex
Hobbies and Interests
- Volleyball
- Trailling
- Voyage
- Car
- Cooking
Timeline
Claim Assessor
ChargeCare International
2023.10 - Current
Personal Assistant to the Director
Heat group
2022.06 - 2023.07
Operation Manager
Green Bean Distributions Limited
2014.08 - 2022.05
International Procurement Manager
Medpackage.ch SA (Switzerland)
2012.08 - 2014.08
Front Office Manager
Le Palmiste Resort Resort& Spa
2012.01 - 2012.07
Night Auditor
Four Seasons Resort
2010.08 - 2011.12
Concierge
Four Seasons Resort
2009.01 - 2010.07
Guest Service attendant
Four Seasons Resort
2008.09 - 2008.12
Diploma in Management - Business Management
Charles Telfair Institute
National Training Certificate (NTC Level 3) - Hotel Management
Ecole Hotelière Sir Gaetan Duval
Cambridge School Certificate - Economics
Adventist College