Hans Brunet
Albion
Summary
- Successful Line Coordinator with years of experience collaborating with management to coordinate effective line activities. Experience monitoring and managing production and production lines. Outstanding communication and time management abilities.
- Having National and International Skill. Easy to adapt to change and deal with multi-cultural and diversity of different sector.
- Have a great multi-skill, knowledge and knowhow port-folio of different sector at management level with more than 10 years at the management level
Overview
16
16
years of professional experience
Work History
Claim Assessor
ChargeCare International
Ebene
10.2023 - Current
- Assess claim and give approval for payment or denial as per policy and insurance insured
- Ensured compliance with regulatory guidelines by staying up-to-date on industry standards and integrating them into daily workflows.
- Finalize files for insurance claim payment release.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Personal Assistant to the Director
Heat group
Beau-Bassin, Mauritius
06.2022 - 07.2023
- Assist the Director in his daily operation task
- Supervise Events site
- Organized events
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Handled confidential and sensitive information with discretion and tact.
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
- Attempt meeting with client for event organization
- Deal with local and foreign suppliers
- Responsible of all Assets
Operation Manager
Green Bean Distributions Limited
Montagne Blanche, Mauritius
08.2014 - 05.2022
- Opening of café.
- Manage the day to day operations
- Ensure all SOPs and requirements in both Delivery and Food sector are respected
- Negotiate and finalize agreements with suppliers and other business partners.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
International Procurement Manager
Medpackage.ch SA (Switzerland)
08.2012 - 08.2014
- Increase portfolio of clients and suppliers in hygienic sundry sector.
- Ensure Quality Control and respect of delivery in due time.
- Update marketing strategy
- Monitor HR duty
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
Front Office Manager
Le Palmiste Resort Resort& Spa
01.2012 - 07.2012
- Ensure proper management of arrival and departure of guests
- Manage and resolve guest complain
- Update SOPs of front office in view of increase quality of Service and guest satisfaction.
- Manage Front Office including Roaster, training as well as Hotel Duty Manager on regular Basis.
- Work with other head of department for good operation of hotel operation
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Night Auditor
Four Seasons Resort
08.2010 - 12.2011
- Carry all night audit duties including preparation of briefing sheet for all HoD, Preps sheet for Front Office and Special request of the General Manager.
- Ensure early Check-in and Check-out of Guest
- Training of new staff
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Concierge
Four Seasons Resort
Beau-Champs, Flacq
01.2009 - 07.2010
- Create and organized tailor-made VIP excursion for guest beyond their expectation.
- Management of the Hotel car fleet for guest and HOD
- Facilitate airport procedure for guest and necessary document during their stay
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Guest Service attendant
Four Seasons Resort
Beau-Champs, Flacq
09.2008 - 12.2008
- Facilitate check-in of guest and accompanied them through the Resort.
- Park Car for Guest
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Contributed to revenue growth by upselling available room upgrades and add-on services.
- Maintained an organized workspace that ensured efficient access to pertinent documentation required during daily tasks.
- Trained new Guest Service Attendants on best practices for delivering exceptional hospitality experiences.
Education
Diploma in Management - Business Management
Charles Telfair Institute
Moka, Mauritius04.2012
National Training Certificate (NTC Level 3) - Hotel Management
Ecole Hotelière Sir Gaetan Duval
Ebene08.2008
Cambridge School Certificate - Economics
Adventist College
Phoenix12.2006
Skills
- Professional ethics
- Policy Interpretation
- Microsoft Office Suite
- Problem-Solving
- Time Management
- Multitasking
- Critical Thinking
- Team Leadership
- Decision-Making
- Task Prioritization
- Self Motivation
Personal Information
Date of Birth: 08/23/88
Status: Married
Jobtraining
- Optimize Performance and move up to next level (Animated by Shiv Khera)
- Inspiring and engineering the organization to world class (Animated by Dr. Kevin Gaskell)
- Rez-Pro (Upselling skills)
- ASPECT (Understand Guest needs and exceed expectation)
- FSIPT (Guest comfort and wellbeing)
- Guest complain handling and Self Control Management
- Observe Human Behavior (Basis)
- Read Body language (Basis)
Languages
Mauritian Creol
Native language
English
Proficient
C2
French
Proficient
C2
German
Beginner
A1
Additional Information
IT tools that are familiar:
- Microsoft office
- Amadeus
- Opera
- Winbiz
- Selectline
- Gotrex
Hobbies and Interests
- Volleyball
- Trailling
- Voyage
- Car
- Cooking
Timeline
Claim Assessor
ChargeCare International
10.2023 - Current
Personal Assistant to the Director
Heat group
06.2022 - 07.2023
Operation Manager
Green Bean Distributions Limited
08.2014 - 05.2022
International Procurement Manager
Medpackage.ch SA (Switzerland)
08.2012 - 08.2014
Front Office Manager
Le Palmiste Resort Resort& Spa
01.2012 - 07.2012
Night Auditor
Four Seasons Resort
08.2010 - 12.2011
Concierge
Four Seasons Resort
01.2009 - 07.2010
Guest Service attendant
Four Seasons Resort
09.2008 - 12.2008
Diploma in Management - Business Management
Charles Telfair Institute
National Training Certificate (NTC Level 3) - Hotel Management
Ecole Hotelière Sir Gaetan Duval
Cambridge School Certificate - Economics
Adventist College