Selvanaden Panjanadun
Riviere Du Rempart,RR
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with company regulations. Shows exceptional analytical and leadership skills to provide viable solutions. Willing to learn and shoulder new responsibilities while adapting to a new organization and its culture.
'' Leadership is an action, not a position''
Overview
7
7
years of professional experience
Work History
Relationship Officer
MCB Microfinance Ltd
03.2020 - Current
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Manage a portfolio of approx. 150 clients by ensuring timely repayments of facilities and focusing on customer retention.
- Enhanced credit risk assessment of clients by conducting thorough analysis of their risk profile based on both financial and non-financial information.
- Ensuring compliance with internal policies and regulatory requirements.
- Prepare detailed note with the proper recommendations to be submitted to Board Committee.
- Present Note to Committee members.
- Undertake post disbursement visit and ensure continuous monitoring (calls/Visits) with client to identify early problem loans and take remedial actions.
- Conduct on field verifications of client’s residence and/or business premises
- Perform recovery calls and visits on site
- Reporting of Suspicious transactions to Anti-Money Laundering Team and Financial Intelligence Unit.
- Ensure proper filling of client’s records.
- Do prospection and provide other banking assistance to MCB Group's client to ensure good customer service.
- Mentoring of new recruits in the department.
- Stay up to date on economic indicators.
Financial Assistant
Anheuser-Busch InBev
08.2018 - 08.2019
- Performed daily bank reconciliation for all accounts for countries like Botswana, Mozambique, Lesotho, Ghana and Swaziland.
- Performed accounts analysis to ensure accuracy of balances and check postings in accounts.
- Managed expense reimbursement process.
- Responded quickly and diligently to inquiries of breweries' customers regarding billing or payment issues.
- Do daily meeting with Breweries in above mentioned countries regarding wrongly accounted transactions.
- Perform financial month-end reporting.
- Performed monthly and yearly module closure for cashbook department for above mentioned countries.
Accounts Clerk
Lotus Financial And Tax Consultants Ltd
08.2017 - 08.2018
- Prepare financial statements.
- Prepare business plan and do market research.
- Assist tax cases at ARC court and prepare report and minutes of meeting.
- Do monthly/Quarterly/Yearly e-filling to MRA and MNS - (VAT/TDS/PAYE/NPF/TEWF)
- Manage a small team of three staff.
Education
MBA - Financial Risk Management
University of Technology Mauritius
Pointe Aux Sables, Mauritius08.2025
Bachelor of Science - Banking & International Finance
University of Technology Mauritius
Pointe Aux Sables, Mauritius08.2018
General Certificate of Education -
Adolphe De Plevitz SSS
Grand Baie, Mauritius11.2013
School Certificate -
Adolphe De Plevitz SSS
Grand Baie, Mauritius11.2010
Skills
- Persuasion Techniques
- Creativity and Innovation
- Marketing Knowledge
- Financial Acumen
- Analytical Thinking
- Attention to details
- Strong Communication & Leadership Skill
- Positive attitude towards work
- Ability to work under tight deadlines
- At ease with team work
- Proficient in MS Office Tools (MS
Word, MS Excel)
Timeline
Relationship Officer
MCB Microfinance Ltd
03.2020 - Current
Financial Assistant
Anheuser-Busch InBev
08.2018 - 08.2019
Accounts Clerk
Lotus Financial And Tax Consultants Ltd
08.2017 - 08.2018
MBA - Financial Risk Management
University of Technology Mauritius
Bachelor of Science - Banking & International Finance
University of Technology Mauritius
General Certificate of Education -
Adolphe De Plevitz SSS
School Certificate -
Adolphe De Plevitz SSS
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