Santosh Kaleeah
Hermitage Phoenix
Summary
Highly skilled IT Technical Support Specialist with proven experience in providing high-quality technical support and troubleshooting services. Strong knowledge in network administration, system upgrades, and software installations, coupled with the ability to effectively communicate complex information to non-technical stakeholders. Previous roles have resulted in improved system performance and user satisfaction.
Overview
7
7
years of professional experience
Work History
IT Support Officer
Compagnie Mauricienne de Textile Ltée: CMT
Industrial Zone, Phoenix
08.2017 - Current
- Resolved escalated users inquiries via telephone or remote access tools.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Troubleshot networking issues.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Configured user accounts in Active Directory and other directory services platforms.
- Assisted users with password resets, account unlocks, and other adjustments.
- Walked users through common phone hardware and software configurations to maximize service functionality.
- Resolved users problems via phone, email, and chat, ensuring timely and effective solutions.
- Managed user accounts in Active Directory environment.
- Designed and deployed reliable, secure, high-performance Wireless Local Area Networks.
- Performed site surveys to identify best coverage areas for WiFi networks.
- Ran new cable lines through walls or ceilings for connectivity purposes.
- Utilized hand tools such as crimpers, strippers, punches, ect
- Configured camera settings and tested connections to ensure proper functioning.
- Completed site surveys to determine the best placement for new cameras.
- Installed CCTV cameras in company and commercial properties.
- Coordinated with application teams for provisioning of user accounts in multiple domains.
- Manage users in Active Directory, LDAP and Iredmail
- Increased team productivity and automated repetitive tasks with Batch files.
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Installed alarm systems in Fashion House.
- Communicate with local and foreign suppliers as and when required.
Education
Diploma/Advance Diploma in IT (Level 5 And 6)) - Partially Completed
Elite Business School
01-2018
Certificate in IT (Level 4) -
Rushmore Business School
01-2016
HSC -
Mahatma Gandhi Secondary School
01-2014
SC -
Mahatma Gandhi Secondary School
01-2012
Skills
Good oral and written communication skills in English and French
Willingness to always be learning
Problem Solving
Able to work under pressure
Prioritisation of workload
Affiliations
- Work for Local Site surounding CMT Mauritius including different branch of CMT, Fashion House and Ferme Marine de Mahebourg
- Work for Remote Sites for CMT in Madagascar, Bangladesh, South Africa, China, ect...
- Worked on Site in 2 of CMT Madagascar Branch and migrate current domain on all computers to new one on my own being the only IT personnel there
- Setup all IT related Equipment for a newly constructed 4 floor building in Madagascar from scratch to completion
Timeline
IT Support Officer
Compagnie Mauricienne de Textile Ltée: CMT
08.2017 - Current
Diploma/Advance Diploma in IT (Level 5 And 6)) - Partially Completed
Elite Business School
Certificate in IT (Level 4) -
Rushmore Business School
HSC -
Mahatma Gandhi Secondary School
SC -
Mahatma Gandhi Secondary School
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