Nushreena Begum Eadally

Responsibilities:

Team work

Communication with public

Tackle problematic situations

Achievements:

Developed team work skills

Acquired communication skills

Greater understanding on how to tackle problems effectively

Responsibilities:

Register customer claims on the company software

Assessing claims and compensate customers accordingly

Advise customers about the firm policies

Solving customer problems

Providing customers with excellent customer service

Respect customer privacy

Achievements:

Adjusted bills and refunded money to resolve customers' service or billing complaints.

Successfully assessed claims and advised customer further

Delivered excellent customer service

Resolved customer complaints and maintaining a good rapport with them

Provided customers with accurate and reliable information

Respected customer privacy

Responsibilities:

Managing social media

Build strong customer relationships to build customer base

Provide accurate information about products

Customer oriented

Achievements:

Greeted customers and provided exceptional customer service to ensure customer loyalty

Built customer base on social media

Met with customer demand

Responsibilities:

Preparing ‘tailor made’ tour itineraries for customers

Communicating with customers and gather as much information to best meet their expectations

Achievement:

Provided customers with ‘tailor made’ tour packages

Liaised with different companies to provide customers with impeccable service throughout their vacation

Answering to client enquiries immediately and resolving their difficulties as soon as practicable