Roshnee Elleppa Reddi

Co-founder of Paarsal Asia Ltd, a Mauritius-based logistics and e-commerce service enabling clients to shop internationally (Shein, Temu, etc.) with full management of customs, payments, and last-mile delivery.

• Launched and manage a transparent, all-inclusive cross-border shopping and delivery platform tailored for Mauritian clients.
• Oversee end-to-end operations including pricing, service fee structuring, order consolidation, customs clearance, and delivery logistics.
• Ensure full compliance with VAT and customs regulations (15% VAT and 10% customs duty) while maintaining customer trust and legal clarity.
• Monitor financial flows, handle foreign currency conversions, and mitigate risks tied to price fluctuations and exchange rates.
• Develop and maintain digital channels (website, WhatsApp, Instagram, TikTok) for seamless client interactions and service access.
• Collaborate on strategic expansion plans, including enabling self-ordering with parcel forwarding through upcoming Asian partnerships.
• Cultivate a strong client service culture with clear communication, fixed-price transparency, and flexible delivery scheduling.

• Verify customer CDD compliance and obtain CDD documents from clients.
• Update and maintain customer information and documentation on the Company’s AML/CFT compliance and CRM software platforms.
• Assist in performing ongoing CDD and transaction monitoring, and maintain the monitoring registers.
• Conduct customer screening and support customer risk assessments.
• Contribute to the preparation of training materials and maintain the training log.
• Help prepare and update compliance registers and key performance indicators (KPIs).
• Assist in preparing high-quality compliance reports for internal use.
• Monitor regulatory developments and maintain updated checklists of compliance requirements under applicable laws, policies, procedures manuals, and codes.
• Maintain and regularly review the Group’s policies, procedures manuals, codes, and annual compliance plan.
• Respond to compliance-related queries from internal teams and stakeholders.

• Keep timely track of periodic/annual KYC reviews coming due.
• Carry out reviews of key clients (International Banking, Corporate and Individual Clients, Private banking Clients, Corporate Clients, Eligible introducers, etc.) from an AML/CF Standpoint (FIAMLA, BOM AML/CFT, Sanctions, etc.).
• Conduct enhanced due diligence analysis.
• Review customer KYC files and liaise with customers for documentation updates.
• Conduct and document adverse media screening, where necessary engage with relevant Relationship manager to discount specific adverse media.
• Ensure timely completion of periodic annual reviews. Engage with lines of Business and Operations to ensure KYC documentation and completed Annual Reviews are diligently saved on systems (Laserfiche, Flexcube).
• Coordinating KYC analyst with their portfolio’s Compliant accounts.
• Training newcomers for reviewing files and scheduling meetings for monthly updates on portfolios.
• Reporting compliant statistics to Head of Department and Manager.
• Review KYC documentation received and ensured it is appropriate for the risk rating applicable to the client, such as High Risk, Medium and low.

• Keep timely track of periodic/annual KYC reviews coming due.
• Carry out reviews of key clients (International Banking, Corporate and Individual Clients, Private banking Clients, Corporate Clients, Eligible introducers, etc.) from an AML/CF Standpoint (FIAMLA, BOM AML/CFT, Sanctions, etc.).
• Conduct enhanced due diligence analysis.
• Review customer KYC files and liaise with customers for documentation updates.
• Conduct and document adverse media screening, where necessary engage with relevant Relationship manager to discount specific adverse media.
• Ensure timely completion of periodic annual reviews.
• Engage with lines of Business and Operations to ensure KYC documentation and completed Annual Reviews are diligently saved on systems (Laserfiche, Flexcube).
• Communicate efficiently with other teams for amendments in client records on the KYC database for up-to-date information upon any Changes in the entity.

• Verifications and procedures installed for updating customers’ contact details for the MasterCard Migration Project.
• Performing Data Cleansing process.
• Out bounding calls to client for consent for e-communication and data update.

• Supporting the Senior KYC Analyst, the onboarding Managers, and reporting to the Financial Crime Operations Team Leader.
• Sending initial KYC requirements list to clients to update our records and keep liaising accordingly to the rules and regulations of the Bank of Mauritius.
• Review KYC documentation received and ensured it is appropriate for the risk rating level applicable to the client.
• Perform screening and Negative News Searches on clients, in line with Absa Screening Procedure, including Politically Exposed Persons.
• Additionally, prepare KYC checklists, as well as Absa Client Risk Assessment, and arrange for a review.
• Implement Regular Reviews and Event-Driven Reviews as well.
• Prepare Due Diligence Reports for verification of documentation and updating all internal records sheets.
• Communicate efficiently and effectively to process amended client records on the KYC database for up-to-date information upon any requests from Senior Analyst.
• Have a thorough understanding of the client’s business and related parties to monitor the client’s activities for unusual transactions.

• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction, acting as a receptionist.
• Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current.
• Maintained inventory stock for products and administrative building supply closet to prevent shortages of supplies.
• Monitored attendance records by taking note of staff vacation time, sick days, and personal days and doing payslip as well.
• Collected, calculated, and reported on expenditure, revenues, and cash-flow sheet and provide statistical data to inform senior management.
• Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail, and composing and typing correspondence, being the personal assistant for both companies.
• Managed scheduling for staff such as technicians and planning surveys and installations as per clients’ availability.

• Directed the event equipment till the end of the events, in collaboration with sponsors, hosts, and internal teams.
• Boosted client satisfaction through administration of on-site service requests and effective management.
• Maintained close communication with clients to mitigate service issues.
• Trained newcomers on how to do activities and how it goes for events. Such as behavior to adopt towards the kids, and way of speaking with the customers. So, they can deliver a different customer service.

• Good speaking English as dealt with agencies in London mainly and the main office was in Croydon, London.
• Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight.
• Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
• Advised clients on business matters and drafted innovative solutions.
• Put together full business plans for upcoming and established companies.
• Calling companies to promote the business and set meet up between the two directors.
• Communicated staff bookings to appropriate staff.
• Detailed data input for all bookings in excel sheet.
• Handing over tasks to other agents.
• Trained new staff who will work in the same contract.
• Calling hospitals to see if there are any vacancies for HCA, and RMN so that if any staff is available bookings can be done promptly.
• Taking availabilities of staff and meeting booking targets each week.

• Maintained close communication with clients to mitigate service issues.
• Ensuring clean premises for children to do the activities.
• Installing the set up according to the theme given and in a time limit.
• Welcoming parents and kids to join the activity.
• Face painting.