Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Hinesh Bundhun

Quatre Bornes,MU

Summary

Dynamic and results-driven professional with 22 years of progressive experience across banking, marketing, project planning, system development, people management, human resources, IT, and procurement. Adept at analyzing business processes and ensuring compliance with regulatory frameworks, including AML, KYC, and data privacy standards. Skilled in stakeholder engagement, vendor management, and fostering high-performing teams. Recognized for adaptability, strategic thinking, and the ability to deliver value-driven outcomes in diverse and challenging environments.

Overview

21
21
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work history

A.Manager in Core Banking and Tech consultancy

EY Ltd
Quatre Bornes, MU
03.2025 - 08.2025
  • Lead end-to-end core banking transformation and digital banking projects, including system selection, implementation, and integration.
  • Manage client relationships and act as a trusted advisor on core banking modernization, IT strategy, and emerging technology adoption.
  • Analyze client business processes and recommend best-fit technology solutions and process enhancements.
  • Oversee project delivery, including resource planning, budgeting, timeline management, and risk mitigation.
  • Coordinate with cross-functional teams including business analysts, developers, vendors, and third-party consultants.
  • Conduct gap assessments, impact analysis, and create roadmaps for legacy system replacement or upgrades.
  • Prepare and deliver reports, proposals, and presentations for senior stakeholders and C-level executives.
  • Ensure compliance with banking regulations, data privacy, and cybersecurity best practices in technology implementations.
  • Support business development efforts by contributing to proposals, client pitches, and thought leadership.
  • Mentor junior consultants and foster a collaborative team environment.

Project Lead

BCP Bank Ltd
12.2021 - 02.2025
  • Analyse and Manage Applicational and Functional Projects
  • Management of applications and functional projects, user assistance and coordination with the provider of the 'Core Banking System' as well as with the other service providers for the projects.
  • Understand the business needs of business line, their difficulties as well as the evolution of the business.
  • Analyse and propose solutions.
  • Manage a project from the initial phase until the post golive assessment phase.
  • Manage and facilitate the intervention of the various stakeholders in the projects.
  • Work on the specifications and planification of the project and manage the budget.
  • Assess the risks, issues and works on the mitigation plan.
  • Control and ensure the quality of all IT Applications developments.
  • Ensure regular reporting to our reporting line as well as stakeholders.
  • Ensure deadlines and budget are met as well as expectations with regards to the IT solution.
  • Keep abreast of changes in regulations and the various software packages for which we are responsible.
  • Support and follow-up on the objectives of the team members on projects.
  • Manage Configurations.
  • Update on internal and external request from the Service Desk.
  • Be able to identify the impacts of configuration changes on the software applications.
  • Be able to classify change requests into bugs or enhancement.
  • Manage enhancements requests from the initial stage up to the go-live phase.
  • Manage the Core Banking System Environment.
  • Detect and correct bugs by ensuring that the process is followed from initial request to completion.
  • Provide daily functional user support, escalate to the service provider if necessary and follow-up until closure.
  • Be in charge of corrective/evolutionary maintenance, that is, installation of patches, testing and post go-live support.
  • Manage development projects included the Bank's Annual Plan.
  • Understand the needs expressed by the business or the authorities/regulatory bodies.
  • Design and implementation of the most appropriate solution.
  • Carry out testing and follow-up on the deployment.
  • Formalize project monitoring and ensure regular update.

Business Administration Executive

Rubric Quality Consultants Ltd
09.2020 - 11.2021
  • Organising and managing meetings with clients.
  • Recruitments of new staffs and handling of their contracts.
  • In charge of the payroll for the staffs.
  • Manage the leaves of the staffs.
  • Ensure that working space is well maintained.
  • Handle all the purchases of the company.
  • Work with the board of directors to determine values and mission, plan for short and long-term goals.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
  • Demonstrate products and services to clients.
  • Make product knowledge readily available to self and other salespeople through various resources.
  • Create a plan for gaining customer leads.
  • Analyse the competition to create a plan for management.
  • Working on projects for the company.

Operations Lead in the Card Department

Total Technology & Fleet Services
10.2019 - 08.2020
  • Conduct effective resource planning to maximize productivity of resources across affiliates and Operations clusters.
  • Ensure that Card Back Office processing and generations of files are carried out in most effective manner while assuring near zero error.
  • Be proactive on potential Front Office and Back Office issues.
  • Ensure conformity and be owner of different affiliates' Service Level Agreement and internal Quality Assurance Plan, from Operation perspective.
  • Ensure supervision and ownership of End of Month Closure Planning.
  • Recruit, mentor and develop team members and nurture environment where they can excel through encouragement and empowerment.
  • Implement POS and card system in total affiliates.
  • Analyse team statistics and compile accurate reports to 'Head of Operations'.
  • Project planning related to card operation department.

Card Operations Team Leader

Outremer-Telecom - SFR Card Payment Services
01.2013 - 09.2019
  • Perform User Acceptance Testing for all modules in banking system.
  • Project planning related to the creation of the Back Office team.
  • In charge of creation of Back Office dept and handle all recruitments to build BO team.
  • Assisting in designing and purchasing of all office equipment for the team.
  • Handling the leaves and the payroll of my team.
  • Work in accordance with rules and regulations of 'La Banque de France'.
  • Assure Back Office clients (Legal persons and natural persons): payments accounts, anomalies/claims, risks, and billings.
  • Ensure compliance with European and French regulation of Payment Institutions, in collaboration with the Groups Financial Department.
  • In charge of a team of 17 agents for Back Office and Call centre.
  • Manage fraud and charge-back issues of our clients.
  • Perform compliance check on doubt transactions and clients.
  • Writing of procedures of every modules tested on the system.
  • Prepare daily, weekly and monthly report to the hierarchy.
  • Act as point of contact with VISA and CB institutions for all issues.
  • Perform random checks and control work of the agents.
  • Training and coaching of new staff.

Card Merchant Support Representative

MCB LTD
04.2009 - 12.2012
  • In charge of a portfolio of merchants including hotels, supermarkets, etc.
  • Programming and installing of POS terminals.
  • Organizing sales campaign and training of merchants.
  • Marketing of all MCB products with merchants.
  • Work on 24/7 for high profile merchants.

Card Merchant Support Back Office

MCB LTD
02.2008 - 03.2009
  • Processing, refunding and cancelling of card transactions.
  • Creation of merchant account.
  • Perform KYC compliance checks on new merchant.
  • Manage fraud and charge-back issues of our customers.

Forex Belle Mare Counter

MCB LTD
01.2007 - 01.2008
  • Processing of all forex transactions.
  • Processing of all banking transactions of high-profile clients.
  • Responsible of opening, closing and security of the branch.

Teller/Back Office

MCB LTD
03.2004 - 12.2006
  • Processing of cash transactions.
  • ATM replenishment.
  • Processing of all banking products.
  • Analyst of loan applications and give recommendations to their manager.
  • Loan processing and their disbursements.

Education

Professional Scrum Master Certification -

BSC - Business Informatics

University of Mauritius/CDAC

HSC - Accounting, Computing and Mathematics

London College

Skills

1 Core Competencies

  • Core Banking Transformation & Digital Banking Implementation
  • Project Planning, Management & Delivery
  • Business Process Analysis & Optimization
  • Vendor & Third-Party Coordination
  • Regulatory Compliance (Banking Regulations, Data Privacy, AML/KYC)
  • Agile & Scrum Project Management (Certified Scrum Master)
  • System Integration & Upgrade Planning
  • Resource & Budget Management
  • Operations Leadership & HR Management


2 Technical Skills

  • Configuration of Core Banking Systems / Applications
  • Jira Service Desk Management
  • User Acceptance Testing (UAT) & Quality Assurance
  • Functional & Applicational Support
  • Fraud Detection & Chargeback Management
  • Configuration Change Management


3 Soft Skills

  • Team Leadership, Mentoring & Coaching
  • Customer Relationship Management
  • Communication with C-level & Stakeholders
  • Problem Solving & Decision Making
  • Negotiation & Partnership Building
  • Time Management & Organizational Skills

Certification

  • Anti Money Laundering Certificate
  • Time Management Certificate
  • Project Management Certificate
  • Hybrid Project Management Certificate
  • Agile Project Management, Agile Delivery
  • Challenges of Business Ethics Certificate
  • Competition Law Certificate
  • Fraud Awareness Certificate
  • Preventing Corruption Certificate
  • Change Management on Agile Projects
  • Change Management on Organizational Transformation
  • ISO 27001 - Lead Auditor Course
  • ISO 27001 - Information Security Management System

Timeline

A.Manager in Core Banking and Tech consultancy

EY Ltd
03.2025 - 08.2025

Project Lead

BCP Bank Ltd
12.2021 - 02.2025

Business Administration Executive

Rubric Quality Consultants Ltd
09.2020 - 11.2021

Operations Lead in the Card Department

Total Technology & Fleet Services
10.2019 - 08.2020

Card Operations Team Leader

Outremer-Telecom - SFR Card Payment Services
01.2013 - 09.2019

Card Merchant Support Representative

MCB LTD
04.2009 - 12.2012

Card Merchant Support Back Office

MCB LTD
02.2008 - 03.2009

Forex Belle Mare Counter

MCB LTD
01.2007 - 01.2008

Teller/Back Office

MCB LTD
03.2004 - 12.2006

BSC - Business Informatics

University of Mauritius/CDAC

HSC - Accounting, Computing and Mathematics

London College

Professional Scrum Master Certification -

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Hinesh Bundhun