Priya Pargass
Fond Du Sac
Summary
Accomplished in enhancing operational efficiency and team collaboration, I leveraged analytical and critical thinking at Avago Technologies to streamline logistics processes, achieving a notable increase in on-time deliveries. At Maritim Hotel, my adaptability and meticulous attention to detail significantly improved guest satisfaction. My proven track record in planning, coordination, and decision-making consistently supports organizational goals.
Overview
17
17
years of professional experience
Work History
Housekeeping Coordinator
Maritim Hotel
Pamplemousses
03.2023 - 03.2025
- Company Overview: Company Overview: Tourism / Travel, Pamplemousses
- Greet guests as per Hotel's standard Operating Procedures and always keep a smile
- Carry out all activities of this section of the housekeeping department, according to the resort established standards and procedures
- Follow the instructions and understand the philosophy of the Executive Housekeeper/ Rooms Division Manager and carry out those ideas
- Attend and participate actively in any department briefing /meeting (when required), by sharing your views and opinions with superiors and colleagues
- Take guest preference and to pass out this information to the person concerned and to log in the respective books and follow up
- Provide administrative assistance to the implementation of Housekeeping policies and procedures
- To inform superiors of any problems that may arise
- Be responsible for the message logbook updates
- Control and monitor rooms & suites keys
- Ensure that any orders or decisions taken by the superiors are strictly followed up
- To draft all the rosters for the Housekeeping Department for approval by Head of Department
- Prepare index of files and keep readily available for queries by Head of Department and report on matters
- Follow up of all tasks of the Housekeeping Department
- Follow up the stocks of giveaway under responsibility
- Ensure sufficient stationary available and make all requisitions as and when required
- Provide reference and dates to all correspondence and memos
- Type all correspondence/inquiries/minutes of meeting to the Housekeeping Department
- To properly file all necessary reports and under visible labelling for follow up
- Attend all internal & external phone calls as per the established standards and procedures
- Work in collaboration and cooperation with other sections of the Housekeeping Department and other hotel's department and ensure a smooth flow of information
- Work as part of a team creating an upbeat working environment and achieving the company's goals and objectives
- To strictly abide by Hotel's Loss and
- Company Overview: Tourism / Travel, Pamplemousses
- Communicated with maintenance team on damages to repair.
Administrative & Underwriting Officer
NEW STAR AGENCY LTD
Riviere du Rempart
06.2021 - 02.2023
- Company Overview: Company Overview: Insurance, Riviere du Rempart
- Taking care of customer requests via various communication channels (in person meeting, emails, inbound and outbound calls)
- Greet customers and visitors with courtesy and provide appropriate direction and information on various service offerings
- Administer Data Entry through computerized insurance information portal, maintain and update client database software and maintain manual data entry
- Prepare and edit Insurance quotations, premium and policies in accordance with insurance underwriter
- Assist with new or extending policies applications for motor vehicle insurance
- Assisting manager in providing quotations, renewal follow up, policy changes and claims
- Prepare invoices and approved claim forms to clients through software generated system
- Ensuring collection of monthly, semi-annually, or yearly premium with clients before any coverage starts
- Schedule conferences with staffs and Director, record meeting and track goals and objective progress
- Facilitate training of new employees in use of existing or new software to compile data and generate insurance policies
- Scheduling meetings on behalf of Director with potential businesses and clients
- Identify expected services and process client's requests
- Collect and synthesize information to qualify the customer's file
- Assist with ordering office supplies and track inventory
- Keeping abreast of the service environment and contribute to the overall quality of service required
- Review new customer accounts and verify their identities
- Assess the risks associated with customers or products
- Assist in the organization's efforts to prevent money laundering, terrorist financing and other illicit financial activities
- Prepare suspicious activity reports (SARs)
- Customer due diligence (CDD) is performed background checks and other screening on the customer to ensure that they are properly risk-assessed before being onboarded
- Company Overview: Insurance, Riviere du Rempart
Front Office Coordinator
VERANDA HOTEL
Pamplemousses
08.2018 - 11.2018
- Company Overview: Company Overview: Tourism / Travel, Pamplemousses
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Monitored office supplies by checking inventory and placing orders
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Aided colleagues, managers and customers through regular communication and assistance
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Entered and maintained departmental records in company database
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Attends meetings with Front Office Manager
- Company Overview: Tourism / Travel, Pamplemousses
Front Desk Officer
MAXCITY GROUP
Port Louis
01.2018 - 07.2018
- Company Overview: Company Overview: Construction / Architecture / Property, Port Louis
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Handled tasks and responsibilities for front office employees during periods of lack of staff
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Company Overview: Construction / Architecture / Property, Port Louis
Front Desk Assistant
HOTEL LES 2 MONDES
Pamplemousses
05.2017 - 11.2017
- Company Overview: Company Overview: Tourism / Travel, Pamplemousses
- Received, screened and routed incoming calls
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Handled payment and bill processing, change giving and payment collecting for guests
- Collected room deposits, fees and payments
- Maintained transaction security by verifying payment cards against identification
- Answered customer telephone calls promptly and appropriately handled needs
- Answered multi-line phone system and greeted callers enthusiastically
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Used internal software to process reservations, check-ins and check-outs
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Company Overview: Tourism / Travel, Pamplemousses
Front Desk Receptionist/Clerk
Burnas Beach Ltd
Pamplemousses
06.2016 - 12.2016
- Company Overview: Company Overview: Tourism / Travel, Pamplemousses
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Transcribed phone messages and relayed to appropriate personnel
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees and payments
- Monitored office supplies by checking inventory and placing orders
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Confirmed relevant guest information and payment methods to prevent fraud
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Updated customer accounts with add-on room charges, minibar use and room service bills
- Company Overview: Tourism / Travel, Pamplemousses
Logistics Analyst
Avago Technologies Ltd
Malaysia
06.2010 - 11.2014
- Company Overview: Company Overview: Logistics / Warehousing / Distribution / Transport, Malaysia
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing, and weight compliance
- Coordinated resolution of issues with warehouses, sales brokers and carriers
- Analyzed prior delivery processes and uncovered more efficient method
- Process data and report on supply chain(ERP)
- Company Overview: Logistics / Warehousing / Distribution / Transport, Malaysia
Credit Vetting Clerk/Cashier
Courts Mauritius Ltd
Riviere du Rempart
04.2008 - 06.2010
- Company Overview: Company Overview: Marketing / Sales, Riviere du Rempart
- Operated cash register for cash, cheques and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join rewards programs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assessed credit risk and analyzed financial statements
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Made decisions and recommendations about extending lines of credit
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day to day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Check all documents provided by client
- Company Overview: Marketing / Sales, Riviere du Rempart
Education
Human Resource A Practical Approach -
Sheffield School of Accountancy and Management
02.2023
Advanced Technical Training for Accounting & Finance -
PSI LTD
01.2023
Accounting Accounts Clerk Course -
PSI LTD
12.2022
IT Tips for Accountant -
Zis Innovative Coaching Solutions
03.2022
School Certifcate -
Friendship College Girls
01.2007
Spreadsheet -
City & Guilds
08.2005
Word -
City & Guilds
04.2004
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Data Entry
- Planning and Coordination
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Organization and Time Management
- Analytical and Critical Thinking
- Self-Motivated
- Decision-Making
Hobbies and Interests
Full Time Positions
Personal Information
- Year of Birth: 1990
- Gender: Female
- Nationality: Mauritius
- Driving License: No
- Work Permit: No
Timeline
Housekeeping Coordinator
Maritim Hotel
03.2023 - 03.2025
Administrative & Underwriting Officer
NEW STAR AGENCY LTD
06.2021 - 02.2023
Front Office Coordinator
VERANDA HOTEL
08.2018 - 11.2018
Front Desk Officer
MAXCITY GROUP
01.2018 - 07.2018
Front Desk Assistant
HOTEL LES 2 MONDES
05.2017 - 11.2017
Front Desk Receptionist/Clerk
Burnas Beach Ltd
06.2016 - 12.2016
Logistics Analyst
Avago Technologies Ltd
06.2010 - 11.2014
Credit Vetting Clerk/Cashier
Courts Mauritius Ltd
04.2008 - 06.2010
Human Resource A Practical Approach -
Sheffield School of Accountancy and Management
Advanced Technical Training for Accounting & Finance -
PSI LTD
Accounting Accounts Clerk Course -
PSI LTD
IT Tips for Accountant -
Zis Innovative Coaching Solutions
School Certifcate -
Friendship College Girls
Spreadsheet -
City & Guilds
Word -
City & Guilds
Similar Profiles
Stella Sophia ColonStella Sophia Colon
Hotel Management Trainee at Maritim HotelHotel Management Trainee at Maritim Hotel
Putri Rachima WardhaniPutri Rachima Wardhani
Accounting and Finance Manager (Head) at PT Dayaguna Maritim CargotamaAccounting and Finance Manager (Head) at PT Dayaguna Maritim Cargotama
.jpeg&q=70 "FRIEZKY ZARFIRA YAHYA")
FRIEZKY ZARFIRA YAHYAFRIEZKY ZARFIRA YAHYA
Shipping Clerk at PT LINTAS MARITIM INDONESIAShipping Clerk at PT LINTAS MARITIM INDONESIA