Legrigore Yannick

• When I joined the Digital BU as a Project Manager, my role was to ensure the successful implementation of projects under the Scanning & Archiving Project, namely: Digitisation workflow for Non Individual Customer Onboarding whereby paper are transformed to soft version for processing
• Dematerializer Tool for the recognition and automatic re-classification of Non Individual documents on On-demand as well as physical documents in vault
• Revised procedure for the Document Archiving & Retention Period Management for documents being initially requested and kept at Archives BU New Archives Management System with DocuWare
• With the Covid situation, appropriate strategies were devised to ensure the success of these critical projects, for the bank
• I also had the opportunity to organize and participate in workshops with internal collaborators (e.g Compliance BU/ Legal SBU) as well as external stakeholders (e.g Bank of Mauritius)
• As Product Owner, I still supervise activities related to Dematerializer tool as well as achieve strategic objectives over and above the role for the Document Management Domain whereby I keep on implementing new tools, stabilize as well as doing systems migration
• This also gives the opportunity to keep exchange with and manage service providers as to how we can enhance/implement new tools within the institution taking into consideration the cost aspect
• Leading an agile team and establishing planning based on priorities also form part of the attributes, skills I have been developing during these years together with communication and feedback with stakeholders and team members.

Key Achievements

• 2024: Contract Management flow implementation
• 2024: Migration of Data Voice (recording system) to Genesys Cloud
• 2023: Implementation of new Manage File Transfer tool for MCB Group
• 2023: Migration of Genesys System to Cloud and features
• 2023: Expand utilization of Jira tool within Business Units
• 2023: Upgrading of Exstream System
• 2023: Migration of Jira to Cloud
• 2022: Implementation of new Archives Management System, Jira & systems upgrade
• 2021: Implementation of Scanning & Archiving Workflow for Non Individual Customer Onboarding
• 2020: Implementation of the Dematerializer tool for recognition & re-classification of Non Individual documents.

• Implementing VB.Net tracking tool in the BU
• Implementing & monitoring of KPI’s
• Business Analysis to streamline processes & strategic project implementations
• Ensure on time and up to standards service delivery
• Conduct sessions with Business for feedback sharing to keep improving service standards
• Complete all statutory audit requirements and ensure recommendations are duly implemented
• Elaboration of guidelines and training delivery for new entrants interacting with Credit Operations BU
• Build a development plan for supervisors together with the HR SBU

Key Achievements

• 2018: Propose new workflow for processing of amendments concerning loan facilities
• 2016: Formalize Service Level Agreements to keep improving the Customer Satisfaction Index and minimizing Operational Risk & Turn Around Time
• 2016: Establish proper follow up and reporting for Incomplete Collateral Management.
• 2016: Schedule same day set up for Unsecured Overdraft & Cash Collateral and push back the cut off time for all requests received to improve the Turn Around Time.
• 2015: Improve the processing time at Credit Operations within the Individual & Non Individual Sections.
• 2015: Paper reduction initiative whereby Printed FOS were no more needed for processing thus contributed to reducing the operational costs bank wide and concentrate efforts on processing.
• 2015: Embark into process enhancements journey

• Participate in the implementation of Kit of Parts (“KOP”)project
• Elaborate, implement and standardize service guidelines and signage within the KOP project for Retail Branches
• Events coordination namely Business Banking breakfast meetings / Laduma campaigns for Select & Private Banking customers
• Participate in the elaboration of product set up and marketing campaigns for Pack 18.25, Housing Loans, Campus Loans.