Kossila Mogaul
Centre De Flacq
Summary
Proven to enhance customer satisfaction through expert menu presentation and exceptional guest relations, I excelled at Celebrity Cruises by ensuring top-notch service and maintaining rigorous food safety standards. My ability to memorize daily specials and foster warm customer relationships showcases my blend of hard and soft skills, contributing to a positive dining experience.
Overview
9
9
years of professional experience
Work History
Assistant Waitress
Celebrity Cruises
01.2024 - Current
- Inspected quality of products when needed to avoid customer dissatisfaction.
- Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.
- Followed strict hygiene procedures to adhere to Food and Beverage regulations.
- Delivered services of exceptional quality to increase customer satisfaction.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bar Assistant
Zilwa Attitude
02.2021 - 03.2022
Assistant Waitress
Veranda Paul and Virgine Hotel and Spa As
03.2018 - 02.2020
Production Supervisor
Emmanuel Creation Ltd
09.2016 - 04.2017
Checkout Operator
Intermart
11.2015 - 08.2016
Education
No Degree - Accounting And Business Management
Friendship College
Goodlands No Degree - IT Advance Level At Woolich Education
IT Advance Level At Woolich Education
MauritiusHospitality Management At Nathalie & Co
Hospitality Management At Nathalie & Co
MauritiusBanking Operations And Management Course
Banking Operations And Management Course
Mauritius Accounts Clerk Course
Accounts Clerk Course
Mauritius Skills
- Menu presentation
- Table Setting
- Allergy awareness
- Order Accuracy
- Guest Relations
- Food presentation
- Wine pairing knowledge
- Beverage Preparation
- Daily specials memorization
- Safe Food Handling
- Ordering Procedures
- Menu Memorization
- Guest Seating
Timeline
Assistant Waitress
Celebrity Cruises
01.2024 - Current
Bar Assistant
Zilwa Attitude
02.2021 - 03.2022
Assistant Waitress
Veranda Paul and Virgine Hotel and Spa As
03.2018 - 02.2020
Production Supervisor
Emmanuel Creation Ltd
09.2016 - 04.2017
Checkout Operator
Intermart
11.2015 - 08.2016
No Degree - Accounting And Business Management
Friendship College
No Degree - IT Advance Level At Woolich Education
IT Advance Level At Woolich Education
Hospitality Management At Nathalie & Co
Hospitality Management At Nathalie & Co
Banking Operations And Management Course
Banking Operations And Management Course
Accounts Clerk Course
Accounts Clerk Course
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