Tanuja Gooly
Providence Quartier Militaire
Summary
Dynamic hospitality professional with a proven track record at CFC Renaissance Ship, excelling in customer service and team collaboration. Skilled in food safety and allergy awareness, I enhanced guest satisfaction through personalized service and effective communication, contributing to increased repeat business and a positive dining experience.Highly-motivated employee with desire to take a new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Looking for further opportunity to develop my ability.
Overview
8
8
years of professional experience
Work History
Assistant Waitress
CFC RENAISSANCE SHIP
Renaissance Cruises
06.2024 - 03.2025
- Increased repeat business by establishing rapport with customers, remembering preferences, and making personalized recommendations.
- Supported restaurant success by staying up-to-date on current promotions, specials, and events to share with guests.
- Organized table settings and maintained dirt-free and tidy tables.
- Contributed to positive team dynamics by effectively communicating with coworkers and management regarding guest needs, special requests, and potential issues.
- Streamlined dining experience for guests by efficiently managing food and beverage orders and delivery.
- Maintained a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
- Managed allergy-sensitive orders diligently, liaising with the kitchen staff to ensure proper precautions were taken.
- Followed directions from lead Waitress to deliver exceptional guest service.
Bar Waitress
Long Beach
Bellemare
12.2023 - 04.2024
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Improved team communication by consistently relaying essential information between kitchen staff, bartenders, and fellow servers.
- Upsold menu items strategically, resulting in increased revenue for the establishment.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Checked guests' identification before serving alcoholic beverages.
Snack Attendant
Celebrity Beyond
Celebrity Cruises
10.2022 - 06.2023
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Streamlined snack preparation processes for quicker order fulfillment, resulting in reduced wait times for customers.
- Supported special events held at the venue by adapting services to accommodate larger crowds or specific event requirements.
- Managed inventory control through regular monitoring of supplies, placing orders when necessary to avoid shortages or waste.
- Reduced food waste by closely monitoring expiration dates and rotating stock as needed.
- Ensured a clean and organized workspace by maintaining strict hygiene standards and regularly sanitizing surfaces.
- Maintained clean, organized workspace according to operational standards.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Bar Server
Ambre Beach Sun Resort
Bellemare
09.2021 - 03.2022
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Developed strong product knowledge through regular tastings and training sessions, enabling confident recommendations for customers seeking guidance on beverage selections.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
FAST FOOD OPERATOR
Kfc
Bagatelle
06.2019 - 03.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
Cashier
Debonairs Pizza Bagatelle
Bagatelle
02.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
SSS QUARTIER MILITAIRE
Quartier Militaire Skills
- Strong multitasking
- Patience and empathy
- Cleanliness and hygiene
- Food presentation
- Allergy awareness
- Menu presentation
- Clear verbal communication
- Customer service
- Multitasking and organization
- Team collaboration
- Food safety
- Task prioritization
- Hospitality service expertise
- Professional appearance
- Dining area maintenance
- Table setting knowledge
- Positive and professional
- Teamwork and collaboration
- Time management
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Assistant Waitress
CFC RENAISSANCE SHIP
06.2024 - 03.2025
Bar Waitress
Long Beach
12.2023 - 04.2024
Snack Attendant
Celebrity Beyond
10.2022 - 06.2023
Bar Server
Ambre Beach Sun Resort
09.2021 - 03.2022
FAST FOOD OPERATOR
Kfc
06.2019 - 03.2021
Cashier
Debonairs Pizza Bagatelle
02.2017 - 02.2019
SSS QUARTIER MILITAIRE