Kaifee Dawood
Port Louis,
Summary
Dynamic team player/ leader who successfully progressed in multiple industries with a culture of innovation, talent management, business acumen, risk management and digital learning among others. I have successfully led programs focused on transformational change such as Trade Finance and Payment Modernization projects, performance management, human capital planning & metrics, compliance, talent management and recruitment. Furthermore, having an investigator background helps with employees engagement by leveraging interviewing techniques and human psychology and ultimately bring transformational skillset of the workforce.
Overview
11
11
years of professional experience
Work History
Problem Solver | Operations| Strategy| Auditing
Mauritius Commercial Bank
Port Louis
07.2023 - Current
- Conducted risk assessments to identify areas of potential non-compliance with internal policies and procedures.
- Provided guidance on best practices in internal control design and implementation.
- Identified opportunities for improvement in internal control systems and procedures.
- Prepared reports that summarized audit findings and recommended corrective actions.
- Researched technical matters related to client issues and industry trends.
- Interacted with various levels of staff within the organization to obtain information necessary for completion of engagements.
Senior Manager, Operations Strategy
RBC
04.2022 - 01.2023
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Partnered with IT to design, develop and implement technology-based solutions.
- Collaborated with Executives to determine mission and values and plan for short and long-term goals.
- Built and strengthened relationships with regulatory representatives, vendors and company customers.
Senior Manager, Payment Processing Ops
RBC
Toronto
06.2020 - 09.2021
- Resolved problems proactively and decisively, applying business acumen and sound judgment.
- Directed a team of 60+ people divided into multiple teams and working closely with the respective team manager to develop ambitious goals and personal development of the staffs.
- Worked cross-functionally with project team, risk, compliance, and finance departments
- Reported on qualitative and quantitative analysis, providing data-driven insights to senior leaders.
- Led the team through the transformational change of Payment Modernization and future of work by creating a safe environment for growth and challenge status quo.
Senior Manager, Operation Excellence
RBC
Toronto
01.2017 - 07.2020
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Work closely with vendor and partners to establish effective relationships that will enhance client service, and promote an environment of open, two-way communication, fostering teamwork through leadership.
- Demonstrate ongoing leadership while working closely with RBC’s Trade Modernization Agile team to implement T360 and its ongoing system releases
- Overall accountability for operationalizing client strategies, maximizing transaction processing, problem resolution, risk mitigation, innovation and adoption of new technologies such as Trade Modernization for Trade Finance team.
- Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Project Support Manager
RBC
Toronto
02.2016 - 12.2016
- Evaluated operational processes and recommended cost-effective solutions.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Led the repatriation of work from overseas and building Business Continuity Planning locally
Client Services Manager
RBC
Toronto
01.2015 - 02.2016
- Delivered high level of service to clients in effort to build upon relationships for future.
- Recruited and trained employees and provided evaluations with feedback to cultivate highly talented team.
- Provided exemplary coaching to department employees, realizing successful increase in team morale.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
Compliance Analyst
RBC
Toronto
03.2013 - 01.2015
- Reviewed company policies against market/ Industry practices to better understand level of compliance.
- Helped to investigate fraud and identify risks in collaboration with risk management staff.
- Provided detailed, understandable risk and compliance concepts to key stakeholders.
- Kept detailed records of fraud investigations and licensing determinations for future review and appeals defense.
- Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
- Executed successful compliance monitoring and risk assessment programs.
- Completed internal and external audits according to established procedures.
Education
Certificate - Business Communication
Schulich School of Business
Toronto09.2019
LSS, Green Belt And Agile Methodologies
RBC
Toronto07.2016
Certificate - Stock And Mutual Fund
Canadian Securities Institute
Toronto05.2013
Master Certificate - Business Administration And Management
Master Class Management
USA12.2012
Bachelor of Arts - Business & Managerial Economics
York University
Toronto04.2012
Certificate - Financial Planning
Seneca College
Toronto08.2008
Skills
- Risk and Compliance Management
- Policy Development
- Cross-Functional Team Leadership
- Influencing and Negotiating
- Business Performance Management
- Data-Driven Decision-Making
- Problem solving and Project Planning
- Data Analysis
- Team Building
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Market Trend and Industry Expertise
- Regulatory Compliance
- Auditing
Timeline
Problem Solver | Operations| Strategy| Auditing
Mauritius Commercial Bank
07.2023 - Current
Senior Manager, Operations Strategy
RBC
04.2022 - 01.2023
Senior Manager, Payment Processing Ops
RBC
06.2020 - 09.2021
Senior Manager, Operation Excellence
RBC
01.2017 - 07.2020
Project Support Manager
RBC
02.2016 - 12.2016
Client Services Manager
RBC
01.2015 - 02.2016
Compliance Analyst
RBC
03.2013 - 01.2015
Certificate - Business Communication
Schulich School of Business
LSS, Green Belt And Agile Methodologies
RBC
Certificate - Stock And Mutual Fund
Canadian Securities Institute
Master Certificate - Business Administration And Management
Master Class Management
Bachelor of Arts - Business & Managerial Economics
York University
Certificate - Financial Planning
Seneca College
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