Joshna Pahladi
Quatre- Bornes
Summary
Motivated student with excellent communication and interpersonal abilities, positioned to add value in professional environments. Seeking opportunities to apply marketing knowledge while gaining practical experience. Dedicated to ongoing learning and development, showcasing adaptability and a robust work ethic. Prepared to collaborate within a dynamic team to achieve impactful results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shop Manager and Back Office
Shell Relays station
Quatre- Bornes
02.2022 - 02.2023
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Performed monthly audits of store operations.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Managed relationships with external vendors and service providers.
Education
Bachelor Degree - Marketing And Management
Curtin Mauritius
Telfair Moka07-2026
Cambridge Higher School Certificate (HSC) - Business Studies And Travel And Tourism
OCEP College
Curepipe01-2020
Cambridge School Certificate (SC) - Business Economics
Swami Sivananda SSS
Bambous 01-2018
Skills
- Employee Management
- Store operations
- Customer Service
- Customer Engagement
- Task Delegation
- Visual Merchandising
- Cafe inventory
- Employee Motivation
Certification
- Certificate of Excellence from Shell
- Commendation letter from Curtin Mauritius for Excellent Results in Bachelor of Commerce, Semester 1, 2023.
Languages
English
First Language
French
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Shop Manager and Back Office
Shell Relays station
02.2022 - 02.2023
Bachelor Degree - Marketing And Management
Curtin Mauritius
Cambridge Higher School Certificate (HSC) - Business Studies And Travel And Tourism
OCEP College
Cambridge School Certificate (SC) - Business Economics
Swami Sivananda SSS
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