Joshna Pahladi
Quatre- Bornes
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. High-energy Marketing Intern experienced in assisting marketing department in advertising and promotional efforts. Conscientious overachiever committed to creating marketing messages to resonate with target audience. Dedicated team player recognized for consistently meeting deadlines while maintaining positive, personable demeanor.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shop Manager and Back Office
Shell Relays station
Quatre- Bornes
02.2022 - 02.2023
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
- Performed monthly audits of store operations.
- Tracked stock levels on a regular basis to avoid out-of-stock situations.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Managed relationships with external vendors and service providers.
Education
Bachelor Degree - Marketing And Management
Curtin Mauritius
Telfair Moka07-2026
Some College (No Degree) - Business Studies And Travel And Tourism
OCEP College
Curepipe01-2020
Some College (No Degree) - Business Economics
Swami Sivananda SSS
Bambous 01-2018
Skills
- Employee Management
- Store operations
- Customer Service
- Customer Engagement
- Task Delegation
- Visual Merchandising
- Cafe inventory
- Employee Motivation
Certification
- Certificate of Excellence from Shell
- Commendation letter from Curtin Mauritius for Excellent Results in Bachelor of Commerce, Semester 1, 2023.
Languages
English
First Language
French
Advanced (C1)
C1
Timeline
Shop Manager and Back Office
Shell Relays station
02.2022 - 02.2023
Bachelor Degree - Marketing And Management
Curtin Mauritius
Some College (No Degree) - Business Studies And Travel And Tourism
OCEP College
Some College (No Degree) - Business Economics
Swami Sivananda SSS
Similar Profiles
Mohammad Ahsan ChowdhuryMohammad Ahsan Chowdhury
Sales Associate at Shell Gas StationSales Associate at Shell Gas Station
Olivia WalkerOlivia Walker
Convenience Store Clerk at Shell Gas StationConvenience Store Clerk at Shell Gas Station
Rohite SinghRohite Singh
Service Technician at Shell Gas StationService Technician at Shell Gas Station