Jeshvir Randish Dhunputh
Terre Rouge
Summary
Experienced Customer Service Representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at solving problems analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and understanding their desires. Dedicated to providing customized solutions that build loyalty and exceed expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Adarsh Hardware
02.2023 - Current
- Manage large amounts of incoming calls
- Generate sales leads
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Handle product recalls
- Inform customer of deals and promotions
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
Customer Service Assistant
Dhunputh Super Shop
01.2018 - 01.2023
- Sharing information with customers on products and services such as prices and deals
- Demonstrating products and services to customers
- Answering customer queries and providing information
- Responding to complaints when customers experience problems
- Processing orders and returns
- Documenting customer interactions
Education
Higher School Certificate - General Paper, French
11.2019
Bachlor - English-as-a-Second-Language Education
04.2021
School Certificate - English Language, French, Art and Design, Business Studies, Economics, Mathematics
11.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Team Development
- Data Entry
Hobbies and Interests
- Gym
- Archery
Personal Information
- ID Number: D150798030242F
- Date of Birth: 07/15/98
- Gender: M
Languages
Creol
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Customer Service Representative - Adarsh Hardware
02.2023 - Current
Customer Service Assistant - Dhunputh Super Shop
01.2018 - 01.2023
CITY COLLEGE - Higher School Certificate, General Paper, French
- School Certificate, English Language, French, Art and Design, Business Studies, Economics, Mathematics
International Open Academy - Bachlor , English-as-a-Second-Language Education
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