HUMSHIKA PRAYAGSING
Morcellement Saint Andre
Summary
With over seven years of experience in customer service across retail, contact centres, logistics and the online entertainment industry. I have developed strong communication, problem-solving and multitasking skills. I've consistently delivered high-quality support through various channels, handled complex queries with empathy and efficiency, and adopted quickly to different systems and environments. My ability to stay calm under pressure, collaborate with teams, and maintain a customer-first approach has allowed me to contribute positively to every organisation I've worked.
Overview
8
8
years of professional experience
Work History
Customer Service Champion
Rank Intergative
02.2024 - Current
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Resolved customer complaints efficiently to maintain positive relationships.
- Collaborated with team members to streamline service processes for improved efficiency.
- Maintained product knowledge to offer accurate information and recommendations.
- Built relationships with customers to ensure repeat business.
Cashier
SUPER U CRAND BAIE
01.2018 - 03.2018
- Performed end-of-day cash reconciliation, ensuring secure fund transfers and compliance with payment protocols.
- Worked alongside front-line teams to maintain high standards of customer service.
- Managed POS system operations to facilitate accurate and efficient transactions.
Customer Service Representative
CHRONOPOST LTD
11.2020 - 01.2013
- Assisted customers via phone and email with shipping inquiries and order tracking.
- Resolved customer complaints efficiently while maintaining professionalism.
- Updated customers promptly on delivery statuses to ensure transparency.
- Conducted follow-up calls to verify customer satisfaction post-interaction.
Customer Service Agent
Com-data - CCA International
04.2018 - 10.2010
- Acted as main contact for clients and agency staff, ensuring effective communication.
- Responded to phone inquiries and resolved customer demands efficiently.
- Supported agency operations by performing necessary back-office tasks.
- Processed requests for Cdiscount online sales service, assisting clients through purchasing process.
- Helped customers finalize transactions on e-commerce platform.
- Enhanced after-sales services to promote customer loyalty.
Skills
- Organizational skills
- Relationship building skills
- Customer experience
- Attentive support
- Account management
- Inquiry handling
- Issue resolution
- Customer information management
- Product knowledge
- Recommendation skills
- Relationship building
Hobbies and Interests
- Travel - Adaptability, cultural awareness, curiosity
- Yoga & Meditation - Self-discipline, calmness, emotional balance
- Cooking - Imagination, creativity, attention to detail
- Reading - Analytical thinking, writing skills, intellectual curiosity
Languages
English
Advanced
C1
French
Advanced
C1
Timeline
Customer Service Champion
Rank Intergative
02.2024 - Current
Customer Service Representative
CHRONOPOST LTD
11.2020 - 01.2013
Customer Service Agent
Com-data - CCA International
04.2018 - 10.2010
Cashier
SUPER U CRAND BAIE
01.2018 - 03.2018