Tejaswini Bhowaniah
Summary
As a detail-oriented professional, I excel in collaborative environments, consistently demonstrating my ability to be an invaluable team player. My strong organizational skills are a cornerstone of my work ethic, enabling me to manage multiple projects concurrently while maintaining a high level of precision. I thrive in dynamic settings that require a keen eye for detail and a commitment to excellence. I have strong listening and communication skills. I am passionate about what I do. My most precious skill is I bring positivity in everything I do.
Overview
7
7
years of professional experience
Work History
Customer Service Champion
Rank Interactive
11.2024 - 02.2025
- Collaborated with colleagues across departments to provide seamless support solutions for customers.
- Resolved customer complaints promptly and effectively.
- Built relationships with customers to ensure repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
Support Agent
TotalEnergies
08.2023 - 02.2024
- Surpassed ticket resolution targets through diligent client follow-up
- Enhanced customer satisfaction with rapid response times
- Consistently received positive customer feedback
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Developed knowledge base articles for common support requests to be used as reference material.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
ERP Consultant
Big Bang
01.2023 - 05.2023
- Requirements gathering
- Communicated and explained business requirements to team members to understand and implement functional demands
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables
- Managed customer expectations and relationships through easily understood explanations and clear communication
- Taught end users to navigate ERP system by developing and presenting training sessions
- Developed diagrams to describe and lay out logical operational steps
- Supported smooth launch and user experience through functional end user testing and interface testing
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules
Software/Application Support Analyst
Accenture
11.2020 - 11.2022
- Provided training to end users on new and updated systems and software
- Used ticket handling tools like Jira, care and Easy Vista to track, maintain and update trouble tickets
- Involved in all testing procedures and wrote test cases and scenarios for development team
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases
- Interacted with clients to resolve issues and answer software-related questions
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows
- Installed, configured and provided ongoing configuration management for various custom applications
Implementation Consultant
Ceridian
01.2018 - 02.2020
- Take user requirements regarding their payroll (Requirement Analysis)
- Set up payroll accounts as per client specifications
- Call handling and email handling, assist client to go live, follow up with client via phone or zoom meetings if first payroll went well
- Transfer account from implementation to service
- Work as a team, (Customer Service) Deal with clients in the US and Canada, Password resets, Account Unlock, Technical Assistance, Create/Escalate/Resolve cases
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
- Explained complex, technology-related issues in basic, understandable terms to clients
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders
- Configured implementation parameters based on customer requests and personal inspection of clients' limitations
Education
Certificate - Software Engineering
University of Technology
02-2020
Higher School Certificate
Belle Rose State Secondary School
11-2012
School Certificate
Belle Rose State Secondary School
11-2010
Skills
- Problem Resolution
- Customer Needs Assessments
- Customer Satisfaction
- Communication Skills
- Persuasive skills
- Live chat support
- Language proficiency
- Follow-up skills
- Customer service
- Multi-task management
- Time management
- Team collaboration
- Multitasking and organization
- Dispute resolution
- Active listening
- Empathy and patience
- Decision-making
LANGUAGES
English
French
Hobbies and Interests
Beauty, Nails, Lashes, Zumba, Tae Kwon Do, Swimming, Video Games, Badminton, Soccer
Timeline
Customer Service Champion
Rank Interactive
11.2024 - 02.2025
Support Agent
TotalEnergies
08.2023 - 02.2024
ERP Consultant
Big Bang
01.2023 - 05.2023
Software/Application Support Analyst
Accenture
11.2020 - 11.2022
Implementation Consultant
Ceridian
01.2018 - 02.2020
Certificate - Software Engineering
University of Technology
Higher School Certificate
Belle Rose State Secondary School
School Certificate
Belle Rose State Secondary School
Similar Profiles
Disha KoonjeeDisha Koonjee
CRM Planning Manager at Rank InteractiveCRM Planning Manager at Rank Interactive
Roshni M. BeekharryRoshni M. Beekharry
Talent Acquisition Business Partner at Rank InteractiveTalent Acquisition Business Partner at Rank Interactive
Teekshana Devi RamkhalawonTeekshana Devi Ramkhalawon
CRM Executive at Rank InteractiveCRM Executive at Rank Interactive
Karewa TareiKarewa Tarei
Customer Service Champion at Vodafone/One NZCustomer Service Champion at Vodafone/One NZ
Elias WarrenElias Warren
Customer Service Champion at Blizzard EntertainmentCustomer Service Champion at Blizzard Entertainment