Hritika Kissoon
Centre De Flacq
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Officer
Tri-Pro Administrator Ltd
Ebene
04.2023 - 12.2023
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Provided administrative support to department staff, including typing letters and reports, preparing mailings, photocopying, collating, and scanning documents.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained positive working relationship with fellow staff and management.
- Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Developed relationships with insurance representatives to facilitate effective communication and problem resolution.
- Ensured timely filing of insurance claims to avoid lapses and penalties.
- Coordinated with the finance department to reconcile insurance payments and client billing.
Administrative Officer
Afri Life Insurance
Quatre Bornes
06.2021 - 08.2022
- Analyzed customer feedback surveys to identify areas needing improvement.
- Educated customers on the terms and conditions of different types of policies they may be interested in purchasing.
- Facilitated the submission and processing of insurance claims.
- Maintained accurate records of client information and policy documents.
- Resolved customer inquiries regarding billing issues or coverage discrepancies.
- Advised customers on available options when selecting a plan that best meets their needs.
- Assessed risk factors of clients to determine appropriate coverage levels.
- Coordinated meetings between sales agents and prospective clients to discuss product features and benefits.
- Worked with field agents to provide recommendations on customer applications.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Organized information by using spreadsheets, databases or word processing applications.
Education
High School Diploma -
Regent Business School-Honoris United Universities
South Africa05-2025
Some College (No Degree) - Human Resources Management
Sheffield School of Accountancy
01-2022
Some College (No Degree) - Science
Simadree Virahsawmy SSS
01-2018
Some College (No Degree) - Information Technology
RRJ Technologies
Mauritius12-2018
Skills
- Customer service
- Data entry
- Administrative support
- Records management
- Conflict resolution
- Policy compliance
- Growth mindset
- Attention to detail
- Basic math
Languages
Creol
First Language
English
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Certification
- Diploma in Yoga & Alternate Therapies (YOGA INSTITUTE)
Accomplishments
- Participated in Elocution contests (City College)
Timeline
Administrative Officer
Tri-Pro Administrator Ltd
04.2023 - 12.2023
Administrative Officer
Afri Life Insurance
06.2021 - 08.2022
High School Diploma -
Regent Business School-Honoris United Universities
Some College (No Degree) - Human Resources Management
Sheffield School of Accountancy
Some College (No Degree) - Science
Simadree Virahsawmy SSS
Some College (No Degree) - Information Technology
RRJ Technologies
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