Smriti Kokah

Booking talent, acting as a liaison between the production department and talent agents, negotiating contracts, managing calendars, and overseeing events and projects from start to finish.

Performing interviews with Candidates in Canada

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Processed inbound customer calls, providing information on service or product upgrades
• Managed high-volume customer queries simultaneously through effective multitasking.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled chats as well

Maintained excellent Customer Service during fast paced lunch and dinner rushed

Correctly handled and recorded customer's order

Ensure Customer Satisfaction and provide professional customer support.