Busgeet Omkar Sharma
Petit Raffray,Mauritius
Summary
Recently completed a Bachelor of Commerce in Business Information Technology and Systems at Curtin University. Motivated and detail-oriented IT professional with hands-on experience in IT support, troubleshooting, system administration, and network support. Skilled in providing technical solutions, managing user support, and maintaining ICT systems in professional environments. Eager to contribute technical expertise, problem-solving abilities, and strong teamwork skills to support organizational success.
Overview
4
4
years of professional experience
Work history
ICT Support Officer
EVACO Group
Arsenal, Pamplemousses District
2025.09 - Current
- Provided first-line IT support and troubleshooting.
- Installed and configured hardware and software.
- Managed user accounts and access permissions.
- Resolved network and connectivity issues.
- Monitored system performance and backups.
- Maintained ICT asset inventories.
- Applied antivirus and security policies.
- Assisted with software deployments and updates.
- Configured laptops, desktops, and mobile devices.
- Supported printer and peripheral installations.
- Performed password resets and account recovery.
- Escalated complex technical issues when required.
- Assisted employees with IT-related queries.
- Coordinated with external IT vendors.
- Maintained system reliability and uptime.
- Supported remote users and VPN access.
- Documented technical issues and resolutions.
- Assisted in maintaining company servers and systems.
IT Support Trainee
Global Process Outsourcing Ltd
2024.11 - 2024.12
- Helpdesk Support: Handled IT tickets via Grant Thornton Helpdesk.
- Responding in a timely manner to services, issues and requests
- Troubleshooting.
- Active Directory/Domain setup.
- Setting up IT accounts for new users.
- VPN Troubleshooting: Resolved Palo Alto GlobalProtect VPN issues.
- User & Asset Management: Managed user profiles, laptop setups, and asset registry.
- Hardware & Network Support: Fixed switch port POE issues, headset detection, laptop crashes.
- Software Support: Resolved Excel license, DataSnipper errors, SharePoint access issues.
- Network Management: Monitored Meraki AP latency, conducted speed tests, rebooted APs.
- Laptop Configuration: Formatted laptops to GPO IT policies.
- Security & Access Control: Managed password resets, authentication, firewall troubleshooting.
IT Trainee Technician
Tripletech Group IT Management Company (GBLC)
2022.09 - 2023.02
- IT Support through Ticketing System.
- Responding in a timely manner to services, issues and requests
- Troubleshooting.
- VPN Installation and Configuration.
- 3CX Phones Configuration.
- Hardware Asset Registry.
- Laptops configuration.
- Remote access support.
- Remote access laptop configuration.
- Active Directory/Domain setup.
- Repairing and replacing IT equipment as necessary.
- Testing new technology.
- Setting up IT accounts for new users.
Junior IT Technician
Firemount Textile Limited (LTK Head Office)
2022.04 - 2022.09
- Modification of existing android app to adapt to company’s norms.
- Creation of and partly developed a website.
- Troubleshooting.
- Server Diagnosis / testing.
- Cable configuration.
- Intervention and IT Support.
- Support systems through remote access.
- Installing, maintaining hardware and software components.
- Backup and cloud.
- Formatting and updating of PCs.
- Migration of Email.
Education
Bachelor of Commerce - Business Information Technology and Systems
Curtin University
MauritiusCambridge International Higher School Certificate -
Ramsoondur Prayag State Secondary School
Riviere Du RempartCambridge International School Certificate -
Ramsoondur Prayag State Secondary School
Riviere Du RempartSkills
- SAP Australian User Group (SAUG)
- Internet and Computing Core Certification (IC3)
- The Duke of Edinburgh's Award (Bronze)
- Valid driving license
Hobbies and Interests
- Music (genres: relaxing, calm, soothing tones)
- Sports (swimming, gym, gaming and pool billiard)
- TV (genres: documentaries, national geography, wildlife and world documentary)
- Reading (financial papers like business magazine, Times, Forbes and Newsweek)
References
Dr Sarita Hardin-Ramanan, Head, Faculty of IT, Design and Communication, 4016511, sramanan@curtinmauritius.ac.mu
Languages
English
Fluent
French
Fluent
Hindi
Fluent
German
Beginner
Timeline
ICT Support Officer
EVACO Group
2025.09 - Current
IT Support Trainee
Global Process Outsourcing Ltd
2024.11 - 2024.12
IT Trainee Technician
Tripletech Group IT Management Company (GBLC)
2022.09 - 2023.02
Junior IT Technician
Firemount Textile Limited (LTK Head Office)
2022.04 - 2022.09
Bachelor of Commerce - Business Information Technology and Systems
Curtin University
Cambridge International Higher School Certificate -
Ramsoondur Prayag State Secondary School
Cambridge International School Certificate -
Ramsoondur Prayag State Secondary School